Job Description

Summary: The Assistant Director, Financial Aid Operations provides and supports the vision and mission of the University and Office of Financial Aid by establishing and maintaining the highest level of customer service to Lynn Students and parents. The Assistant Director oversees, supervises, and coordinates frontline Financial Aid Specialist\'s daily workflow, special projects, tasks, and communications activity. The Assistant Director assures that the Financial Specialists provide accurate information to students and parents via walk-in, internet, and phone. The Assistant Director provides high quality cross-functional administrative services that supports all Financial Aid team members by promoting and coordinating training sessions that are student-oriented, promote retention, recruitment, and is conducive to an overall campus team building environment.

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Essential duties and responsibilities

• Creates response systems to resolve discrepancies or complaints.
• Reviews with leadership team any complex requests or information from appropriate departments.
• Supervises, oversees, and coordinates daily projects, task, and workload of Financial Aid Specialists.
• Oversee, manage and schedules frontline calendar and time off requests
• Intervenes in student and parent conflict to resolve presenting issues and problems encountered by Financial Aid Specialists
• Monitors and measures the Financial Aid Specialists phone, e-mail and counter services are of the highest quality
• Coordinates and supervises FWS students working with Financial Aid Specialists
• Coordinates and conducts frontline training for Financial Aid Specialists
• Oversees the international student taxation process
• Leads and establishes plans for student workshops, such as FNIS and Taxes
• Collaborate with other departments on campus to provide additional student workshops
• Oversee, manage and market the school\'s student health insurance policy
• Oversee the 1042S process and the calculation and billing of student taxes onto the account
• Regularly participate in professional development opportunities to remain current on systems in place and best practices in the field of Financial Aid, International Taxes and Student Health Insurance
• Collaborate effectively with staff, faculty, students and parents
• Work closely with all in the Office of Financial Aid to ensure deadlines are met
• Lead and establish plans for effective frontline customer support
• Establish ideas to streamline processes and work with departments across campus
• Assist in the Return of Title IV funds process
• Assist in the VA process

Required knowledge, skills, and abilities

• Proven Ability to work effectively independently and as a team member
• Self-motivated with focus on problem solving that produce results
• Ability to multi-task and function in a fast-paced environment
• Ability to work flexible hours as may be required during peak processing time
• Ability to meet expectation of managing daily workflow within set deadlines with minimal supervision
• Knowledge in the use of PowerFaids, Jenzabar, Excel, Word, Outlook, Power Point, Perceptive Content

Minimum qualifications

• Bachelor\'s Degree or a minimum of three years\' experience in finance, financial aid processing and awarding

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, titleixcoordinator@lynn.edu, or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master\'s and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at

For your health, Lynn University is smoke- and tobacco-free.

Lynn University