Job Description

Trilogy at Wickenburg Ranch by Shea Homes is an active lifestyle community in Wickenburg, Arizona. Situated along an 18-hole championship golf course, Trilogy is a gated neighborhood within the master-planned community of Wickenburg Ranch. Homebuyers enjoy an envious lineup of amenities and a lifestyle catered to their needs and wants.



Thoughtfully designed single-family homes are offered in a scenic area with a beautiful backdrop. Though this community has a quiet, rural feel, it's ideally located between Prescott and Phoenix. Wickenburg is a charming city rich with tradition and welcoming residents that sees a generally cooler temperature than most communities in the Phoenix area.

Position Summary:

Primarily responsible for assisting Community Manager(s) by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R's) and management contracts.

Position Responsibilities:

Provides administrative support and other tasks as directed to Community Manager. Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws. Develops a working relationship with community board members and various committees. Assists with community inspections of common areas according to AAM's management contract. Communicates with homeowners concerning compliance with CC&R's. Reviews monthly financials and submits community accounts payable. Oversees the design review guidelines process. Assists in reviewing bid proposals. Travels throughout the community per management contract. Maintains accurate and current association records and websites. Maintains an effective process for tracking architectural submittals. Designs brochures, pamphlets, handouts, etc. for communities. Attend meetings as needed. Maintains open communication with contract vendors. Maintains strict adherence to community and company deadlines. Updates community disclosure packages. Maintains accurate and current association records. Performs other duties as directed.

Knowledge, Skills & Abilities:

Strong computer software and internet proficiency. Excellent interpersonal skills: positive written and verbal communication abilities. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. Exceptional organization and tracking skills. Proven customer service experience, with a strong emphasis on problem resolution. Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented. Ability to function efficiently in a high volume, fast-paced environment. Ability to interact and work positively and effectively with staff at all levels. Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors. Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

Sitting in an office setting utilizing a computer and other office equipment. May be required to lift boxes, fill paper trays, and other minor physical office related tasks. Sitting and standing for moderate periods of time. Utilizing personal automobile for commuting to and from assigned communities. Walking and/or driving communities to inspect common areas per management contract.
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Experience

Required3 year(s): High school diploma or GED and three (3) years of full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid driver's license.
Preferred2 year(s): High school diploma or GED and two (2) years of full time paid professional experience working with the HOA/apartment management industry supporting a Community/Property Manager and residents. Valid driver's license
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Education

RequiredHigh School or better

Equal Opportunity Employer

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