Job Description

Position Summary

The

Assistant Community Manager

assists the Community Manager with the overall operation of the property. This position is also responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes.

Essential Duties & Responsibilities

o Maintains all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
o Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
o Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
o Collects delinquent account balances from previous residents.
o Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
o Leases apartments as needed.
o Responsible for shopping competitive properties.
o Demonstrates social media activity and experience in managing and creating engaging content across various platforms.
o Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
o Processes move-ins, move-outs, and lease renewals.
o Audits all new and current lease agreements and resident files for accuracy.
o Assists Community Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
o Composes and prepares routine correspondence, rental notices, and other letters and memorandums.
o Assists the Community Manager in resident relations and problem resolution.
o Assists Community Manager with Timecard submission.
o Assists with resident retention, which may involve planning and organizing social events at the property.
o Assumes responsibility for the operations of the property in the absence of the Community Manager.
o Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

o Ability to read, write, understand, and communicate in English.
o Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel and Entrata (or other on-site accounting software.)
o Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key and key track system.
o Excellent customer service and interpersonal skills; ability to relate to others.
o Professional verbal and written communication skills.
o Strong organizational and time-management skills.
o Ability to perform basic to intermediate mathematical and accounting functions.
o Ability to read and comprehend financial statements, such as budgets, financial reports, accounting information, etc.
o Comprehension of federal fair housing laws and any applicable local housing provisions.
o Ability to multi-task.
o Ability to make quick and effective decisions.
o Ability to analyze and resolve problems.
o Ability to cope with and defuse situations involving angry or difficult people.
o Ability to close a sale.
o Ability to manage a team.
o Ability to train.
o Ability to set and meet goals.
o Ability to consistently meet deadlines.
o Ability to maintain flexibility and creativity in a variety of situations.
o Ability to maintain confidentiality.
o Ability to drive an automobile.

Required Licenses

o Current driver license and automobile insurance.
o Real estate license (if required by state).
o Other licenses and/or certifications as required by state law.

Other Requirements

o Must maintain professional appearance and comply with prescribed uniform policy.
o Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
o Must be reachable at all times via phone or pager, except during approved time off.
o Ability to work weekends and non-traditional holidays.
o Must be available to work on-call or when needed due to staffing shortages.
o Some travel may be required.

Physical Demands

o Standing, walking, and/or sitting for extended periods of time.
o Frequent climbing, reaching, use of fingers, talking and hearing.
o Moderate pulling.
o Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
o Pronounced visual acuity (near and far) and field of vision.
o Ability to judge distances and spatial relationships.
o Ability to identify and distinguish color.
o Ability to lift and/or move up to 50 pounds.

Mental Functions

o Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
o Ability to tolerate stressful situations.
o Ability to work under minimal to moderate supervision.

Work Environment

o Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
o Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

o Potential exposure to communicable diseases through frequent contact with public.
o Possible exposure to short-tempered or aggressive people.
o Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire and radiation.



Monday - Friday, days. Weekends and Holidays as needed.