Job Description

About Us

Blessed Caring Hearts Homecare Services LLC (BCH) is a missiondriven homecare agency committed to delivering compassionate, reliable, and highquality care to seniors and individuals with disabilities throughout Connecticut. We pride ourselves on a strong safety culture, excellent communication, and a teamcentered approach that ensures our clients receive the best possible support and care.

As we continue to grow, we are seeking a highly organized, proactive, and peoplefocused Scheduler/Care Manager to join our leadership team.

Job Summary

The Scheduler/Care Manager is responsible for coordinating and maintaining the daily and longterm scheduling of caregivers with clients, ensuring continuity of care, and supporting both staff and families with professionalism and empathy. This role is central to the smooth operation of BCH and requires exceptional communication, problem-solving, and time-management skills.

Key Responsibilities

Scheduling & Coordination

Create, manage, and adjust caregiver schedules to meet client needs. Ensure all shifts are filled promptly, including last minute callouts. Match caregivers to clients based on skills, availability, and compatibility. Maintain accurate scheduling records in the agency's scheduling software

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Willingness and flexibility to step in and provide direct client care when a scheduled caregiver is unavailable, ensuring uninterrupted, high-quality service for our clients.

Care Management

Serve as the primary point of contact for clients and caregivers regarding scheduling and service updates. Conduct followups with clients to ensure satisfaction and quality of care. Support onboarding of new caregivers, including orientation scheduling and documentation coordination. Assist with care plan updates and communication with field staff.

Administrative Duties

Maintain compliance with state regulations and agency policies. Document all schedule changes, incidents, and communications accurately. Collaborate with the Care Director on staffing needs, performance concerns, and service improvements. Participate in on-call rotation as needed. This position is essential for enhancing the quality of care provided to patients while ensuring that their individual needs are met effectively within the healthcare system.
Qualifications

Required

High school diploma 2-3 years of scheduling experience in homecare, healthcare, or a related field. Strong understanding of homecare operations, caregiver roles, and client needs. Excellent communication and customer-service skills. Ability to multitask in a fast-paced environment. Strong computer skills (scheduling software, Microsoft Office, EMR systems). Ability to remain calm, professional, and solutionfocused under pressure.
Preferred

Experience with Connecticut homecare regulations. CNA, HHA, PCA, or healthcare background Experience using homecare scheduling platforms (e.g.Sandata. ADACARE, Form DR).

Benefits May Include:

Paid time off

Flexible scheduling

Health benefits (if applicable)

Professional development opportunities Supportive, mission driven work environment

Ideal Candidate

You thrive in a role where every day brings new challenges. You're organized, compassionate, and confident in your ability to juggle multiple priorities while supporting both clients and caregivers. You value teamwork, clear communication, and the opportunity to make a meaningful impact on the lives of others.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 - 50 per week

Work Location: In person