Job Description

The Assistant Manager at HawaiiUSA FCU plays a pivotal role in supporting branch operations to achieve and exceed member service and organizational goals. The Assistant Manager leads and motivates their team through collaborative leadership, fostering an environment of integrity, respect, and learning. They are responsible for driving business development initiatives, managing schedules and relationships, and overseeing platform and loan underwriting processes to optimize branch performance. Ultimately, this role ensures operational excellence and member satisfaction by balancing branch planning with coaching and hands-on management.

Minimum Qualifications:

High School Diploma or equivalent Minimum of 3 years of experience in sales and service experience. Demonstrated proficiency in loan underwriting and/ or depository and branch related products. Demonstrated knowledge of credit union or banking regulations.

Preferred Qualifications:

Bachelor's degree in Finance, Business Administration, or a related field. 5 years or more of experience in banking or financial services with demonstrated leadership capabilities. Experience in branch management, assistant management, Senior Member Relationship Consultant, or other roles operating in a leadership capacity within the retail credit union or banking industry. Demonstrated knowledge of operational audit procedures. Proven track record of leading change and innovation in a financial services environment. Familiarity with business development strategies specific to banking and financial products. Cross-training experience and expertise in scheduling/planning to optimize team performance.

Responsibilities:

Support the Branch Manager in daily operations, including scheduling, planning, and cross-training staff to maximize efficiency and service quality. Lead sales training conversations with staff and members to meet or exceed branch sales goals. Attend community events to promote HawaiiUSA products/services to grow membership, loans, & deposits. Conduct operational audits and ensure compliance with banking regulations and internal policies. Excellent communication skills with the ability to interpret complex documents and present persuasive sales presentations. Manage consumer loan underwriting processes and provide financial consulting to members to meet their needs effectively. Foster strong banking relationships and collaborate with internal teams to drive branch sales and business development initiatives. This position involves interpreting complex financial documents, regulatory requirements, and credit union policies, to ensure compliance and sound decision-making. Service existing Select Employee Groups (SEGs) and schools within assigned market. Perform other duties as assigned.

Skills:

The Assistant Manager utilizes their ability to interpret complex documents and banking regulations daily to ensure compliance and informed decision making. Sales training and Salesforce CRM skills are applied to monitor and enhance team performance, driving the achievement of sales targets. Persuasive presentation and communication skills enable the Assistant Manager to effectively convey complex ideas to both customers and team members, fostering trust and engagement. Leadership skills, including collaborative leadership and leading with integrity and respect, are essential for motivating staff and managing change within the branch. Additionally, expertise in loan underwriting, business development, and operational audits supports the branch's financial health and customer satisfaction.

MINIMUM PHYSICAL REQUIREMENTS

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Sitting for prolonged periods at a desk working on a computer. Standing for prolonged periods of time in a stationary position on occasion. Reaching, bending, twisting, turning on a regular basis. Lifting, pulling, pushing, and carrying up to 30 pounds on occasion. We'll make reasonable accommodations for qualified applicants and employees with disabilities.

BENEFITS AND PAY

The expected pay range for this Assistant Branch Manager is $59,783.00 - $73,000.00 per year.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate's experience, skills, and other relevant factors.

We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

Make a difference one life at a time!

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life's experiences and creating fulfilling work opportunities, not just jobs.