Job Description

Summary: The Assistant Banking Manager is responsible for assisting the Retail Banking Manager with supervising operational functions within the branch; including but not limited to assisting in overseeing branch personnel, supervising branch operations, fostering a positive work environment, and efficient operations on a day-to-day basis. This position will constantly work to improve customer experience and satisfaction while also developing the teller line by training and coaching the staff to reach organizational objectives.

Essential Job Functions:

Utilize leadership, management, and technical skills related to the operational functions of the branch. Maintain high ethical standards and comply with all Banking regulations and applicable laws. Serves as a role model for retail staff in delivering exceptional customer experience and focusing on building relationships. Develops and maintains a thorough knowledge of and promotes the Bank's products and treasury management services. Address client needs and resolve customer issues in an efficient and timely manner, promoting products and services as applicable. Works closely with the Retail Banking Manager to analyze customer feedback and anticipate needs. Coaches and develops the teller line on deposit products, treasury management services, and customer retention strategies. Works closely with the Retail Banking Manager to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and minimize losses to the Bank. Actively participate/conduct branch staff meetings and provide supervision, guidance, interpretation, coaching, and mentoring on matters of Bank policies, procedures, products, and services. Reviews and evaluates branch reports, to include deposit growth, new & closed accounts, dormant/inactive accounts, overdrafts, etc. to meet performance objectives. Identify areas for improvement and implement appropriate solutions. Facilitate regular team meetings with the Retail Banking Manager to focus on business development, customer service, and product training. Works with the Retail Banking Manager to resolve personnel problems, ensuring resolution within established procedures and guidelines. Assists with, or handles, complex account questions from frontline staff to include the resolution of customer concerns or problems. Perform teller functions, such as but not limited to, deposits, withdrawals, teller transfers, cash checks, issue cashier's checks, provide change orders, place Reg CC holds, resolve teller outages, and audit cash drawers.

Specifications

Detailed knowledge of products and services. Strategic and problem-solving mindset to support business challenges and conflict. Positive interpersonal skills to communicate with the retail team, other departments, management, and external customers. Exhibit and maintain a high degree of professionalism. Maintain a high degree of confidentiality and integrity. Ability to communicate effectively and professionally at all levels of the organization. Demonstrate good judgment and decision-making skills. Excellent organizational skills. Provide a high level of accuracy with excellent attention to detail.

Education and Experience:

2+ years of banking experience in Retail and branch banking. Management experience is a plus. Strong cash-handling, communication, and customer service skills are a must.