Job Description

General Description
Responsibilities:

• Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
• Conducting surveillance: Observes customer\xe2\x80\x99s and contractor\xe2\x80\x99s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.
• Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.
• Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
• Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
• Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
• Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed
• Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

Skills and Characteristics:

• AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements
• Balanced Temperament \xe2\x80\x93 Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what\xe2\x80\x99s right; take action with energy and urgency

About JCPenney:
JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company\xe2\x80\x99s flagship store, jcp.com. JCPenney is one of the nation\xe2\x80\x99s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter. For more opportunities to join our team please visit our careers page. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Location: 1500 Apalachee Parkway, Tallahassee, FL 32301 Job Type: Part-time