Job Description

Manages External Apprehensions ? Observes customers' and contractors' (CCTV and on floor) activities to detect theft, fraud, or suspicious activity; collects investigative intelligence related to ORC activity and fraud ? Reports infractions of company policy to AP and/or store leadership ? Conducts interviews in accordance with local laws and Company policy with customers and contractors suspected of theft ? Reports suspected fraud (i.e. credit / check and refund fraud) to AP leadership or Market Investigations as needed ? Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise o Shrinkage and Safety ? Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates ? Provides support by walking the store to identify potential hazards that could result in customer or associate injury ? Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership ? Conducts incident investigations and completes associated reports o Internal Investigations ? Provides support by taking direction from AP leadership to collect evidence regarding internal investigations ? Acts as an interview witness as needed ? Takes direction from AP leadership to monitor associate activity as needed o Court Hearings ? Attends hearings as required and updates appropriate files with court?related outcomes; maintains relationship with local law enforcement o Performance Standards ? Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance
Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Expected hours: 15 - 40 per week

Work Location: In person