Job Description

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.



Join Our Team!

Columbia Association is seeking friendly, energetic, and reliable Arena Attendants to help create a safe, positive, and welcoming experience in our busy Basketball Arena. This position is perfect for someone who enjoys a fast-paced, community-centered environment and who can confidently engage with members--especially youth and teens--while keeping the Arena running smoothly. If you're great with people, calm under pressure, and enjoy supporting a fun recreational space, this is the role for you.

What You'll Do

As an Arena Attendant, you will be responsible for the overall operations of the Arena during your shift, including safety, cleanliness, member engagement, and game flow. Core responsibilities include:

Customer Service & Member Engagement

Provide exceptional customer service to all members and guests. Create a warm, welcoming atmosphere using CA's 6/12 rule. Assist members with questions, concerns, and information about CA programs and services. Maintain a friendly, approachable presence throughout the Arena.

Conflict Resolution & Safety

Because basketball can naturally get competitive and heated, the Arena Attendant must be confident in maintaining order and promoting a safe environment. You will:

Professionally de-escalate conflicts, including disagreements during pick-up games. Engage respectfully and effectively with youth and teens, who make up a large portion of Arena users. Enforce Arena and club rules consistently and with a calm, positive attitude. Address safety concerns promptly and communicate issues to management when appropriate.

Arena Operations

Organize and monitor pick-up basketball games to ensure fair, safe play. Prepare the Arena for scheduled programs and activities. Raise and lower basketball rims as needed. Keep the Arena clean, organized, and ready for use at all times. Close down the Arena at the end of the night and ensure all members exit politely and promptly. Assist instructors with basic stereo equipment operation. Properly store equipment and maintain clean storage areas.

Additional Responsibilities

Help members inflate basketballs when needed. Monitor equipment usage and report damaged equipment. Support locker room and towel service upkeep. Attend required meetings and complete all assigned training.

What You Bring

Experience & Education

No prior experience required--we will train you! High school attendance required.

Skills & Abilities

Excellent customer service and communication skills. Strong de-escalation and conflict-resolution abilities. Comfort working with youth and teens. Ability to stay calm and professional in a fast-paced environment. Ability to work independently and follow verbal and written instructions. Friendly, helpful, and professional demeanor.

Certifications

CPR/AED required (training provided by CA if you are not currently certified).

Availability

Must provide 20 hours of availability per week. Must be able to work at least two shifts per week. Must be available to work weekends and holidays.

Physical Requirements

Ability to stand for the entire shift. Frequent walking, bending, stooping, and reaching. Ability to lift up to 50 lbs unassisted.

Why Work for Columbia Association?

At Columbia Association, we value community, wellness, and creating memorable experiences for our members. As an Arena Attendant, you'll play an important role in shaping the environment for our youth and adult basketball players, ensuring a positive and safe experience for all and .Join a team that cares about people, teamwork, and making a difference in the community!

The pay rate for this position is $17.50/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.



Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA's mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That's why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.