Job Description

: Area Operations Manager Position Overview: As an Area Operations Manager, you will be responsible for overseeing and managing the operational activities of multiple locations within a designated area. You will play a critical role in ensuring operational excellence, maximizing efficiency, area growth, and maintaining a high level of customer satisfaction. Your primary focus will be on coordinating and optimizing operational processes and collaborating with various stakeholders to achieve business objectives. Key Responsibilities: Operational Management:

• Develop and implement standardized operational processes, policies, and procedures across multiple locations.
• Monitor and evaluate operational performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Ensure compliance with regulatory requirements, health and safety guidelines, and company policies across all sites.
• Conduct regular site visits and inspections to assess operational performance, address issues, and ensure adherence to quality standards.
• Clean properties as needed and property site visits as needed
• Engage new short-term rental (STR) hosts, STR property management companies, and housekeepers.

Team Leadership and Development:

• Lead, mentor, and train new housekeepers, providing guidance, support, and performance feedback.
• Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional development.
• Conduct regular certification training for new housekeepers, and provide opportunities for skill enhancement.
• Coordinate housekeeping requirements, including recruitment, training, and scheduling, to maintain adequate housekeeping levels across locations.
• Coordinate host requirements, including recruitment, training, and scheduling, to maintain adequate host levels across locations.

Stakeholder Coordination:

• Collaborate with cross-functional teams, such as marketing, and finance to align operational activities with business strategies and objectives.
• Liaise with property hosts, property management companies, and vendors to ensure smooth operations and resolve any issues.
• Act as the primary point of contact for customer escalations, addressing complaints, and ensuring prompt and satisfactory resolution.

Performance Analysis and Reporting:

• Analyze operational data, generate reports, and present insights to senior management, highlighting key performance indicators, trends, and areas of improvement.
• Identify operational bottlenecks, streamline processes, and implement efficiency measures to optimize resource utilization and cost-effectiveness.
• Monitor budgetary constraints, track expenses, and provide recommendations for cost-saving initiatives.

Continuous Improvement:

• Stay updated on industry trends, best practices, and emerging technologies relevant to operations management.
• Identify opportunities for process automation, system enhancements, or workflow improvements to drive operational efficiency.
• Encourage a culture of continuous improvement, innovation, and operational excellence within the team.

Qualifications and Requirements:

• 10+ years of experience in Business Administration, Operations Management, or a related field.
• Proven knowledge of the short term rental industry
• Proven experience in operations management, preferably in a multi-site or area management role.
• Strong leadership abilities with the capacity to effectively manage and develop a team.
• Excellent organizational and problem-solving skills, with a keen eye for detail.
• Solid understanding of operational processes, quality management, and compliance requirements.
• Exceptional communication and interpersonal skills, capable of building positive relationships with internal and external stakeholders.
• Proficiency in using productivity tools and software for data analysis and reporting.
• Ability to adapt to a fast-paced, dynamic environment and prioritize tasks effectively.
• Flexibility to travel frequently between locations within the designated area.
• Reliable vehicle

Job Types: Full-time, Contract Pay: $50,000.00 - $57,000.00 per year Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Anchorage, AK: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person