Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel General Manager.

The Area Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

This is a multiproperty position, overseeing the Wild Palms Hotel (Sunnyvale) and the Hotel Avante (Mountain View).

Duties include:

Responsible for short and long term planning and the management of the hotel's Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Maintain guest room inventory

Coach and counsel employees to reflect Hyatt Service Standards and Procedures

Perform all tasks of a Front Office Staff as needed to facilitate service

Ensure all operations and cash handling are done per policies and procedures

Maintain excellent communication with the housekeeping department

Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

Analyze, investigate, and resolve guest complaints

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

Insures proper staffing levels for customer service goals

Coach and counsel employees to reflect Hyatt service standards and procedures



The salary range for this position is $95,000 to $110,000, which is the range that Wild Palms Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.



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Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

With opening hotels, previous hotel pre-opening experience preferred

Service oriented style with professional presentations skills

At least 2 years progressive management experience within the Rooms Division of a hotel

Hotel/Hospitality degree an asset

Must possess the following strengths:

high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills