Job Description

Tour Guide, Gateway Arch ($16.30/hr + $500 Hiring Incentive)
Mission
What a rush of excitement it would be to work as a Tour Guide 630 feet above ground! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. As a Tour Guide, you will lead groups of up to 40 guests on their Tram Ride to The Top. Please see the following information about being a Tour Guide at the Gateway Arch.
Expectations

• Always have a positive, friendly, and approachable demeanor while having fun!
• Continually exceed guests' expectations by always having a guest first attitude.
• Be prompt and accountable when you are scheduled to work.
• Follow the dress code by wearing your uniform.
• Adhere to all policies and procedures of the Gateway Arch and National Park Service.
• Maintain a professional appearance.
• Engage incoming and departing guests in a warm, genuine and friendly manner when working as a greeter.
• Maintain an alert, professional posture when not actively engaged with guests.

Requirements

• Must be at least 16 years of age or older.
• Must pass alcohol and drug screening (to include THC).
• Must pass basic background check.
• Must pass math proficiency questionnaire (located in employee application).
• Must have weekend, evening and holiday availability.

Knowledge, Skills & Abilities

• Excellent public speaking skills
• Ability to follow a script that engages guests on their Tram Ride to The Top
• Active listening to ensure full attention is given to guests and their current needs
• Excellent communication and teamwork skills
• Ability to stand for 3 continuous hours and up to 9 hours a day
• Ability to walk up and down at least 96 steps on a regular basis

$500 Hiring Incentive

• 1st payment - $150 following successful completion of 30 days of employment
• 2nd payment - $150 following successful completion of 90 days of employment
• 3rd payment - $200 following successful completion of 150 days of employment

*Employees must work at least 15.5 hours per week to be eligible
Benefits

• All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus
• FREE Parking at Local Garage
• Eligible to earn paid time off after 180 days
• Discount at Arch Cafe
• Discount at Paddlewheel Cafe
• Discount at Arch Store
• 2 St. Louis Riverfront Cruise tickets

Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 9 a.m. to 8 p.m.
Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 9 a.m. to 6 p.m.
Closed on Thanksgiving Day, Christmas Day, and New Year's Day
Busiest Times of the Year:

• Last two weeks in March
• Memorial Day Weekend
• Fourth of July
• Mid-June through Mid-August
• Labor Day Weekend
• Thanksgiving Weekend
• Christmas through New Year's Eve

*It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.
Bi-State Development is an equal opportunity employer.

Skills Required