Job Description

Why work anywhere else? Scene75 Entertainment brands the largest indoor entertainment centers in the United States. Proudly named the #1 Family Entertainment Center in the World by IAAPA...Twice! Attractions include indoor go-karts, laser tag, black light miniature golf, virtual reality, bumper cars, 4-D theaters, inflatables, restaurants, full-service bars, and more. Through its core values of putting people first, sharing fun, creating lasting memories, and pursuing excellence, Scene75 was named the top family entertainment center in North America by the International Association of Amusement Parks and Attractions. Scene75 presently features locations in Dayton, Cincinnati, Cleveland, Columbus, and Chicagoland. Guest Service Managers at Scene75 are friendly, upbeat individuals with a desire to help Create Lasting Memories. They do this through assisting guests and employees, ensuring guest safety is being upheld by employees at all times, maintaining a clean environment, having thorough knowledge of Scene75 policies and procedures, greeting guests with a smile, and resolving any issues that may arise in the day to day operations. Reports to: General Manager Manages Guest Service throughout the facility, by performing the following duties, either personally or by delegating through subordinates: Responsibilities: \xc2\xb7 Directly supervises cashiers, attractions employees, and guest service representatives throughout the facility. \xc2\xb7 Leads the effort of providing the absolute best guest service and creating raving Scene75 fans. \xc2\xb7 Carries out supervisory responsibilities in accordance with the organization\'s policies and applicable laws. \xc2\xb7 Engages with guests to learn about their experience, ensure satisfaction, and create personal relationships \xc2\xb7 Creates a fun, effective work environment by managing performance based on the center\xe2\x80\x99s core values. \xc2\xb7 Takes on individual initiatives and projects delegated from management team \xc2\xb7 Provides leadership of day-to-day activities of employees and assigns responsibility for specific work or functional activities, break schedules etc. \xc2\xb7 Table touching and floor management \xc2\xb7 Knowledge and compliance with all procedures and cash management policies \xc2\xb7 Ensures that all employees are in proper uniform, proper grooming and name tags \xc2\xb7 Ensures that Center is always clean and ready for guests \xc2\xb7 Assisting GM/AGM in interviewing, hiring, and firing \xc2\xb7 Ensuring employees disciplined based on progressive discipline, but more importantly appraising & rewarding performances. \xc2\xb7 Addressing complaints and resolving guest or employee issues to the best of your ability but address upper management with any major issues. \xc2\xb7 Provides training & mentorship with GSA to help individual growth \xc2\xb7 Works with PEC to ensure parties are running smoothly and assisting in food running or cleaning rooms. \xc2\xb7 Works with Game Techs to ensure arcade is as close to 100% operational as possible \xc2\xb7 Works with F & B team to ensure they are providing 100% guest satisfaction and assisting when they need help \xc2\xb7 Weekly Ops L10 meeting Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. While performing the duties of this job, the employee is frequently required to walk around the center. The Guest Service Manager is required to talk and listen to guests.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor\xe2\x80\x99s degree from a four-year college/university or in process of; or 1-2 years related experience and/or training in retail merchandising and guest service; or equivalent combination of education and experience. Computer Skills:
Working knowledge of the Internet, Microsoft Office, and willingness to learn new software platforms such as out POS systems, party booking software and scheduling. Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public. Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Scene75 Entertainment offers excellent benefits that include:
\xc2\xb7 401(k) Retirement Plan
\xc2\xb7 401(k) Company Matching
\xc2\xb7 Health Insurance
\xc2\xb7 Health Savings Account
\xc2\xb7 Dental Insurance
\xc2\xb7 Vision insurance
\xc2\xb7 Paid Time Off
\xc2\xb7 Employee Discounts
\xc2\xb7 Term Life and AD&D *Waiting period may apply. Only full-time employees eligible. Scene75 Entertainment Center, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status or any other status protected by federal, state or local law. Additional Requirements: \xc2\xb7 Position requires consistent activity, such as walking, bending and lifting \xc2\xb7 Must be able to work holidays and weekends \xc2\xb7 Employment contingent on background check \xc2\xb7 Must be at least 18 years of age Job Type: Full-time Pay: $36,000.00 - $46,000.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Dublin, OH 43016: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

• Health insurance