Job Description

Appointment Coordinator - Automotive Service Department

Location:

Evansville, IN

Department:

Service

Reports To:

Service Manager

Pay:

Starting at $16.00 per hour

Job Overview

D-Patrick Motoplex is seeking a customer-focused Appointment Coordinator to support our Service Department. This role is essential to delivering an exceptional service experience by managing inbound and outbound customer calls, scheduling service appointments, and following up on recommended maintenance and repairs.


The ideal candidate is organized, professional, and enjoys working in a fast-paced dealership environment while building long-term customer relationships.

Responsibilities

Make outbound calls to customers regarding: + Missed or upcoming service appointments
+ Follow-up maintenance and repair recommendations
+ Special-order parts arrivals
Answer incoming service department phone calls promptly and professionally Schedule service appointments based on technician availability and shop capacity Review customer service history, including: + Declined services
+ Manufacturer-recommended maintenance
+ Prepaid maintenance plans or service contracts
Check for open manufacturer recalls, service campaigns, and warranty eligibility when scheduling appointments Track scheduled appointments and follow up on no-shows or rescheduled visits Assist in maintaining strong customer relationships and retention Communicate customer feedback or concerns to management Maintain punctuality and reliable attendance Perform additional duties as assigned

Qualifications

Previous automotive dealership or service department experience preferred (not required) Excellent verbal and written communication skills Strong customer service and phone skills Basic computer skills; experience with DMS or CRM systems a plus Ability to multitask and work independently Strong attention to detail and organizational skills Professional appearance and positive attitude Basic math and data entry skills

Ideal Candidate

Self-motivated and dependable Honest, ethical, and team-oriented Comfortable working in a fast-paced, high-volume automotive environment Focused on delivering an outstanding customer experience

Why Work With Us

Join a Legacy of Excellence:

D-Patrick Motoplex has proudly served the Evansville community for over 90 years, earning a reputation for integrity, quality, and customer satisfaction.

Award-Winning Dealership:

Proud recipient of the

2025 TIME Dealer of the Year

, one of the most prestigious honors in the automotive industry, recognizing the top dealership in the nation.

Supportive Team Environment:

Work alongside experienced professionals in a collaborative, people-first culture.

Career Stability & Growth:

Enjoy long-term career opportunities with a well-established dealership group committed to employee development.

Make an Impact:

Play a key role in improving customer retention and delivering an exceptional service experience.

What We Offer:

Weekly pay Advancement and professional development opportunities Employee referral program

Benefits:

Health, Dental, Vision, & Life Insurance Health Savings Account (HSA) Access to an on-site workplace medical clinic 401(k) plan with company match Paid Time Off (PTO) after 6 months * Employee discounts on parts, service, and vehicles