Job Description

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Summary:

MUST BE ABLE TO WORK ONSITE IN TOWSON, MD.

Educology Solutions is seeking an Applications Development Expert to provide 40 hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training the customer employees on the use and development of the Microsoft Dynamics platform.


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Duties & Responsibilities:

Serves as a subject matter expert (SME) responsible for the overall design, architecture, andimplementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as wellas their integration with other systems.


Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solutions Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing theDepartment of Economic and Workforce Development.

Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.


Develops and implements, and trains others to develop in Microsoft Dynamics. Helps gather and document requirements from nontechnical business users. Uses technical expertise to translate business requirements into effective system requirements and functional design documents. Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions. Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution. Prototypes and demos recommended solutions for users. Integrates Microsoft Dynamics CRM with thirdparty applications, databases and external systems, where necessary. Provide ongoing technical support and training for endusers. Perform regular quality assurance and testing to ensure the solution meets the needs of the enduser. Assist with the project planning, scheduling and deployment of the new CRM features.
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Minimum Qualifications:

Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. 7 years of experience in IT industry 3 years of experience as a technical expert in an IT organization 3 years of experience developing in Microsoft Dynamics Proficiency in Microsoft Dynamics 365 CRM Development and customization Experience with Javascript, C#, .NET, and Web Services Knowledge of Dynamics 365 APIs and SDKs Understanding of Customer Relationship Management solutions Experience with SQL, database management and data migration techniques Strong communication skills and ability to work in a team environment Problem solving skills
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Preferred Qualifications

Master's Degree in Computer Science, Information Systems, or other related field or equivalent work experience.


Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle) Strong understanding of CRM data modeling, workflows and user interface customization Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) Familiarity with Microsoft SharePoint.

Required Submissions


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About Educology Solutions

Employees first. Customer always. Mission driven. Everyone matters. Join the vibrant team at ESI where we prioritize our employees' well-being and champion customer satisfaction above all else. Our culture is defined by a mission-driven approach, ensuring that every member contributes to our collective success. At ESI, we value the unique perspectives each individual brings to the table. Through collaboration and innovation, we're reshaping the digital landscape of public sector services. If you're passionate about making a difference, eager to grow professionally, and thrive in a supportive environment, join us in our journey to create impactful solutions and drive positive change.