Job Description

At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members' lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions.
We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference.
Applications Analyst (Help Desk)
In this role, you will be responsible for development, configuration, maintenance, and support for essential business applications. These include, but are not limited to, the core banking platform, electronic document storage and retrieval system, report development and data archiving system, retail and business lending systems, third party vendor integration and data extract development, and electronic forms systems.
The primary focus of this position is to provide general application support across a variety of systems and platforms. We are seeking a flexible and adaptable team member who can respond to evolving support needs and assist wherever required. This is a non-specialized role, designed to serve as a versatile resource for day-to-day operational support.
Responsibilities

• Serve as first point of contact for Credit Union staff with regards to application issues - troubleshoot, resolve, or escalate as needed to provide resolution.
• Flexible and adaptable in delivering support across multiple applications and business areas, ensuring consistency and responsiveness.
• Performs Tier I support for essential banking applications, integrated applications, and third party applications.
• Perform after-hours and weekend system monitoring, response, application upgrades, and system maintenance on a rotating on-call schedule to ensure system security and optimal system performance.
• Utilizes industry standard tools and specialized custom tools to fulfill job responsibilities.
• Ability to quickly adapt and learn new applications, platforms, and tools to stay aligned with evolving industry standards and organization needs.

Qualifications

• Associates Degree in computer science, information systems, database management or related areas preferred.
• Specialized education/training normally acquired up to 18 months with a concentration in computer science, information systems, database management or related area can be substituted for a degree when combined with relevant work experience.
• Beginning to intermediate level of scripting, programming, and database management preferred.
• Experience with core banking platforms and applications preferred.
• Experience with financial institution systems and processes preferred.
• Proficient knowledge of Microsoft products and functionality required.

Skills

• Accountability and initiative required
• Strong problem solving and critical thinking skills
• Strong understanding of application integration concepts
• High understanding of and attention to confidentiality, security, and security-related issues
• Excellent organizational, written and verbal communication, project management, and analytical skills
• Knowledge of Credit Union products and services preferred
• Ability to interpret technical material and be able to present ideas and procedures clearly to others
• Ability to work evening, weekend, and holiday hours as required

Skills Required