Job Description

The Application Analyst supports the daily operations of our digital applications, ensuring a seamless experience for bout our internal teams and our members. This role serves as a primary point of contact for application support, providing training, troubleshooting, and guidance to internal users. The Application Analyst works closely with vendors and technical teams to resolve issues, manage support tickets, and maintain reliable digital services.



If you're passionate about technology, thrive in a team-oriented environment, and want to help shape an exceptional digital experience for our members, we encourage you to apply!



This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule.


Pay Range: $30.71/hr. - $46.57/hr.

ESSENTIAL JOB FUNCTIONS

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Provide daily operational support and troubleshooting of assigned applications. Document, analyze, triage, resolve or escalate reported issues and follow through on resolving those issues to deliver a superior customer experience. Participate in user acceptance testing and assist in validating system changes. Document and maintain system processes, business workflows, and user guides. Assist in the creation of IT knowledge base articles and internal training materials. Update documentation as changes to application functionality or process occur.

ADDITIONAL RESPONSIBILITIES

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Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations. Meets the current standards as established for the department or branch in the completion of all assigned duties. Perform other duties as assigned.

QUALIFICATIONS

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Minimum Qualifications:

The Analyst must have at least 3 years of experience in a technical, IT role. Possess a good understanding of the business processes as they relate to their technical responsibilities. Good communication and interpersonal skills. Excellent technical, analytical and problem-solving skills and demonstrate proven technical experience with delivering on technical implementations. Demonstrate ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications

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Bachelor's degree in Computer Science, Software Engineering, or related field; equivalent technical experience in the industry will be considered in lieu of degree. Technical experience in a financial institution. Strong understanding of configuring logical workflows and processes within an application. Experience with technical and software development methodologies (Agile, Scrum) and project management tools. Strong understanding of financial institution business practices that are driven by the Symitar Core's functionality. If placed on the Core Applications Team, proficiency with programming languages such as Python, C#, or similar and development standards and best practices.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Please note:

Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.



Thank you for your interest in this opportunity with Credit Union 1!

Background Screening Statement:

Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement:

Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement:

Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.