Job Description

Position Summary

This role is essential in ensuring the quality, usability, and efficiency of internal applications across multiple platforms, including MRC, Laravel, ShowplacePRO, and ERP systems. The Application Support & Testing Specialist will work closely with developers and cross-functional teams to identify bugs, recommend improvements, and support help desk operations.

Essential Functions

Other duties may be assigned, requested, or directed.

Application Testing

Test applications and reports in systems such as MRC, Laravel PHP Framework, SQL Server Reporting Services, etc., simulating end-user workflows to evaluate process flow and user experience. Create process flow documentation within systems including the ShowplacePro order entry platform and ERP systems. Identify and report bugs, recommending enhancements to improve application usability and process efficiency. Collaborate with developers and other departments to ensure functionality and usability requirements are met.

Support

Participate in data entry and product configuration processes for the digital catalog. Triage and resolve Help Desk tickets and customer-reported bugs, escalating issues when necessary. Communicate with internal users, Sales Reps, and Dealers to resolve issues, identify feature requests, and gather feedback for stakeholders and software developers.

Qualifications

Minimum of 2 years' experience in the Information Technology field. Experience in application testing, particularly within MRC and Laravel environments. Familiarity with RPG programming and help desk workflows. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage multiple priorities and work independently.

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Working Hours

Monday-Thursday:

7:00 a.m. - 5:00 p.m.

Friday:

7:00 a.m. - 11:30 a.m. (or until production is done)



Very Rare Saturdays.


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Benefits (Full-Time Employees)

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Paid Time Off

Minimum 13 days paid vacation per year (PTO begins accruing on your first day). 8.5 paid holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve ( day), and Christmas Day.

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Retirement

No-cost Employee Stock Ownership Plan (ESOP). 401(k) with company match up to 4%.

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Health & Wellness

Affordable health, dental, vision, life, and pet insurance. No-cost on-site medical care with a Physician Assistant. No-cost long-term disability insurance. On-site counseling services. On-site fitness center with certified personal trainer, classes, and wellness programs.

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Additional Perks

On-site cafeteria serving breakfast and lunch. Employee product discounts. Tuition assistance program. Opportunities for growth and promotion.

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Company Overview

Showplace Cabinetry is an employee-owned company manufacturing high-quality cabinetry in Harrisburg and Beresford, South Dakota. As a national brand sold through independent dealers, Showplace is committed to helping employees grow and succeed. We believe in promoting from within and investing in our people--our greatest asset.



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How to Apply

Click

"Apply Now"

to submit your application or contact us:

HR Department

Phone: 605-743-2200

Email: employment@showplacecabinetry.com