Job Description

Setting the Standard in Luxury Appliance Installation.


Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is "improving the quality of people's lives be creating amazing rooms together". Put Employee- Owner WHY is "improving the quality of our owners lives through personal development and supporting our dreams and goals".


About The Role:


We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.


What you will be doing each day:


Install high-end built-in and freestanding appliances (refrigeration, wine/beverage units, panel-ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers).


Perform site surveys to confirm installation readiness.


Complete custom and built-in installs with precise, seamless fit.


Coordinate with customers, contractors, and project managers to address site-specific issues.


Install appliances to manufacturer specs and building codes, connecting all required utilities safely.


Test appliances thoroughly and troubleshoot any issues.


Provide professional customer support on operation, care, and maintenance.


Follow all safety protocols and ensure compliance with quality and regulatory standards.


Document installations with required photos and upload them to service software.


Report any issues or unusual conditions to the Customer Experience team promptly.


We are looking for individuals with:


Strong knowledge of appliance installation, especially high-end and luxury brands (Sub-Zero, Wolf, Thermador, JennAir, etc.).


At least 2+ years of experience installing residential appliances, including custom and panel-ready units.


Proven ability to diagnose and resolve installation challenges with minimal customer disruption.


High accuracy in leveling, aligning, and securely connecting appliances.


Manufacturer certifications required.


Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances.


Excellent communication skills and a professional, customer-focused demeanor.


Experience troubleshooting independently and documenting work in service/delivery management software.


What we offer:


Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid-Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401K retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long, short term disability insurance
Health and Wellness Program
Fun company activities - involvement in the community!


To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com


BostonFAM is an Equal Opportunity Employer