Job Description

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service \xe2\x80\x93 Sling TV \xe2\x80\x93 that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win \xe2\x80\x93 it\xe2\x80\x99s in our DNA. We\xe2\x80\x99re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.
Job Duties and Responsibilities

The Customer Retention Department is a dynamic blend of marketing, operations, strategy, and analytics. This unique department holds high visibility within the Executive Leadership team and spearheads strategic initiatives aimed at retaining and monetizing DISH\'s existing customer base, with a new focus on the wireless space.

• Analytics: At the core of our success lies our relentless pursuit of knowledge about our customers and our business. Our analytical prowess creates valuable outcomes for both our customers and DISH.
• Marketing: We are responsible for crafting and managing all customer communications across various channels, including web, email, print, television commercials, and video elements.
• Strategic Partnerships: Our team collaborates with television networks, producers, and celebrity talent to orchestrate large-scale marketing campaigns that enhance DISH\'s value proposition for our customers.
• Operations and Project Management: Our group is characterized by its hands-on approach when operationalizing ideas. We foster cross-functional collaboration with partners from all areas of DISH to implement new initiatives and strategies seamlessly.
• We. Work. Together. DISH values the power of collaboration and embraces the unique contributions of individuals who come together to create extraordinary ideas and opportunities. Our collective knowledge and experience drive our shared success.

Key Responsibilities:

• Creative Business Development: Employ creative and analytical thinking to drive revenue and cash flow for DISH. Collaborate across multiple product lines, devise revenue-driving initiatives, and generate strategic leads to achieve our objectives.
• Analysis & Optimization: Analyze the effectiveness of marketing and sales campaigns, recommend changes for continuous improvement, and optimize future performance.
• Consumer Insight: Leverage advanced analytics to develop deep consumer insights in regards to DISH programming, products, and pricing.
• Project Management: Lead cross-functional projects, develop go-to-market strategies, secure alignment with key decision-makers, meet crucial deadlines, and ensure successful market launches.
• Maximize Customer Lifetime Value: Formulate and execute monetization, marketing, retention, and upsell strategies to enhance the profitability of our customer base, elevate engagement, and ultimately reduce DISH\'s churn rate.
• Communication & Presentation: Provide sound recommendations to company executives, including weekly presentations to the business unit President.

Skills, Experience and Requirements

A successful Analytics & Strategy Lead will have the following qualifications:

Education & Experience:

• Bachelor\'s degree, preferably in Business, Economics, Finance, Mathematics, or Engineering
• 3+ years of professional experience, preferably in a data-driven analytics or strategy role
• 2+ years of experience demonstrating expertise in SQL, Tableau, and Excel, with a track record of building models, forecasts, budgets, and dynamic reports that provide meaningful direction and actionable insights
• 1+ year of experience managing complex cross-functional projects with ability to overcome operational hurdles and drive initiatives forward
• Basic understanding of how to leverage generative AI tools to enhance data analysis and strategy development is encouraged

Skills & Competencies:

• Proactive and innovative mindset, constantly seeking opportunities to develop new ideas and strategies that drive revenue across the organization
• Exceptional analytical & creative problem solving skills that can transform data into actionable insights through the development of complex analytical models
• Attention to detail and exceptional organizational skills
• Strong business acumen with experience developing effective marketing and business plans that drive revenue growth
• Proficient in preparing and delivering engaging presentations tailored to specific audiences
• Excellent written and verbal communication skills, with a focus on clarity and effective interpersonal communication
• Ability to thrive in fast-paced and ambiguous environments, adapting quickly to changing priorities and requirements

Salary Range

Compensation: $65,800.00/Year - $94,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role\'s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

DISH