Job Description

Description

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The Department of Revenue's (DOR) Automated Tax & Licensing Administration System (ATLAS) Management Program (AMP), within our Information Services division, is a diverse team made of skilled business and technical team members who are passionate about continuous improvement and who actively cultivate a culture of respect, inclusion, and excellence. If you have a passion for leading effective teams, find accomplishment in seeing project teams deliver technical solutions that meet business needs, and thrive where innovative approaches to problem-solving are required, DOR may have a career opportunity for you!

About the position:

We are seeking to fill a Project Manager position; this position will provide project management, strategic planning, technical and organizational leadership, consultation, external project quality controls, and risk management oversight, all focused on implementing enterprise-level projects that improve our technical services delivery. This position also supports tracking responses to legislative requests and estimates, ensuring the agency produces credible impact assessments that also ensure our ability to update DOR's technical solutions to meet regulatory needs.

Who we are:

This is an opportunity to work with dynamic, highly collaborative and supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to improve customer service. We believe that the success of one is key to the success of all and strive to ensure a cooperative and supportive environment.

Who you are:

You are someone who actively contributes to group success through constructive feedback, ideas, and suggestions. You enjoy being part of the solution. You seek continuous learning, sharing knowledge and skills, and find satisfaction in helping others perform at their best and continue to grow.

What you bring (or want to develop):

A strong background working in or leading IT projects, and understanding these are complex, challenging, and discipline matters. Leadership and interpersonal skills, able to forge strong partnerships to move initiatives forward. Strong communication skills, able to facilitate tactical and strategic conversations. Problem-solving skills - able to use methodical processes but also think outside the box. Experience using collaboration software to manage multiple workstreams Experience using office productivity software to deliver communications and documentation

Beneficial knowledge and experience include:

Experience reading/interpreting legislative bill language and Revised Codes of Washington (RCWs). Knowledge and/or experience using FAST tools and methodologies (FAST's GenTax is the integrated solution for the agency's Automated Tax & Licensing Administration System (ATLAS))
The hiring manager may start screening applicants as early as

November 26

, 2025, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue

is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people from diverse backgrounds, including individuals of color, immigrants, refugees, LGBTQ+ individuals, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for student loan forgiveness.



Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.



We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

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We are looking for customer service-oriented facilitators and collaborators who project a positive attitude and encourage productive working relationships. Customer service is what we do, and building trust and positive relationships is a key success factor in providing expertise, guidance, and oversight that ensure services are delivered.


As the

Project Manager

, you will provide overall project management, strategic planning, organizational leadership, consultation, and risk management oversight focused on implementing medium-scale enterprise-level projects with medium to high-level risk severity and change. In addition, you will perform legislative impact support. Some of the key activities and duties include:Author and manage the project artifacts required for the scope and complexity of the project assigned. Coordinate project support activities of AMP staff and contractors, resources from Information Services (IS) and business divisions, and impacted external stakeholders. Monitor project work progress and report status to project leadership, including internal and external oversight authorities as applicable. Apply ATLAS governance structure to clearly define roles, responsibilities, and accountability for decision-making authority of changes to ATLAS. Monitor decisions captured and work diligently to finalize decisions. Identify and expose project risks and provide recommended mitigation and deviation strategies. Coordinate and facilitate core team meetings, executive project sponsor meetings, and other internal and external project meetings as required, providing project status through prepared materials and presentations. Independently perform or coordinate the analysis and interpretation of proposed legislative requests during the legislative session and if pre-session impact analysis is needed. Complete the required documentation to capture ATLAS impacts for responding to the legislative coordinator. Provide legislative reports and summaries of impacts on ATLAS and related services as needed. Facilitate lessons learned workshops or other methods of capturing feedback. Inventory the feedback and support identification and prioritization of improvement opportunities.

Qualifications

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The

Project Manager

must be self-motivated, detail-oriented, and have good organizational skills. In addition, they must be able to multitask, function in a fast-paced and demanding atmosphere, as well as possess the knowledge, skills, abilities, and behaviors listed below.

Leadership and Interpersonal Skills

- Advanced level competency and ability to develop and maintain, and strengthen partnerships and teams, and work cooperatively in individual and group interactions. Effectively interact in one-on-one and group situations with agency staff, state employees, public, and vendors. Manage situations where personal and professional conflict may interfere with project goals and success.

Planning and Organization

- Advanced level competency and ability to effectively assess and organize multiple assignments and competing priorities while still producing work products that are accurate, thorough, and timely.

Negotiation Skills

- Advanced level competency and ability to assess the position of others, and exhibits skills of negotiation and/or persuasion tailored to the individual or industry, resulting in a solution that best suits the needs of the overall objective

Research, Analysis, and Problem Solving

- Advanced level competency and ability to effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.

Communication Skills (Written and Verbal)

- Advanced level competency and ability to clearly communicate to individuals and teams both verbally and in writing using language appropriate to both the complexity of the topic and the understanding of the audience. Ability to articulate strategy and direction to diverse audiences.

Adaptability & Flexibility

- Adapts to changing business needs, conditions and work responsibilities. Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Manages change in a way that reduces impact experienced by others. Clarifies priorities when leading change.

Technical Problem-Solving Skills

- Proven knowledge for analyzing and solving problems through a methodical process.

Change Control Management

- Understand the technology change control processes used for ATLAS and work with customers to develop change requests following established processes for the purpose of implementing or modifying the information technology environment.

Customer Service Oriented

- Must be able to build and maintain trusting, positive, and productive working relationships with fellow IT staff, business customers, and vendors, enabling the teams to provide high-quality service.

Development and Continual Learning

- Keep abreast of current technology and actively add skills to build up a knowledge base. Also, actively works to continuously improve job effectiveness and efficiency; accepts personal responsibility to develop talents and knowledge.

Preference may be granted to applicants who possess the following:

Bachelor's Degree from an accredited institution whose accreditation is recognized by the U.S. Department of Education or equivalent combination of education/experience. Experience leading, participating in, or supporting activities for one or more agile projects. Project Management Institute (PMI) certification, or strong knowledge of PMI best practices and standards. Experience reading and interpreting legislative bill language and Revised Codes of Washington (RCWs). 3 or more years of demonstrated in-depth knowledge and understanding of agency business processes within one or more agency divisions.

How to Apply

Complete your online application in detail, as it will be used as your initial resume. Attach a cover letter (required) explaining, with sufficient detail, how you meet the qualifications of this position. Include at least three (3) professional references that can speak to your experience as it relates to this application.


Failure to complete your application or attach required documents may result in the disqualification of your application.

To take advantage of Veteran's preference

please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.

Questions?

Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.

Supplemental Information

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The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.



This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).


The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.



If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.