Job Description

INTRODUCTION

Company Overview:


This position is available with Lux Infusion, a BioMatrix company.



BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.



At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone's contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.



Schedule:


It is anticipated that an incumbent in this role will work Monday through Friday between 8am and 5pm Alaska Standard Time. Schedule subject to change based on business needs.



Location:


It is anticipated that an incumbent in this role will work on-site at our location in Palmer, AK. Work location subject to change based on business needs.



:


The Medical Receptionist serves as the first point of contact for patients, ensuring a welcoming and efficient experience. This role supports the operational flow of the infusion center by managing patient check-ins, scheduling appointments, maintaining records, and assisting the clinical team with administrative tasks. The Medical Receptionist contributes to the luxurious and patient-centered environment that defines our clinic.

QUALIFICATION REQUIREMENTS

High school diploma or GED required Minimum of one (1) year of professional clerical/receptionist experience required Excellent time management, communication, interpersonal communication, organizational and analytical skills Skills with prioritization and multi-tasking Proficiency with problem resolution Self-motivated and self-disciplined Computer aptitude Mathematical aptitude

QUALIFICATIONS PREFERRED

Previous experience as a medical receptionist or in a healthcare administrative role preferred Certification in medical office administration (e.g., Certified Medical Receptionist - CMR) preferred Current BLS-CPR certification preferred Familiarity with outpatient or infusion center operations preferred

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Greet patients and visitors warmly upon arrival, ensuring a positive first impression of the infusion center. Manage patient check-in and check-out processes, including verifying insurance, collecting co-pays, and updating patient information. Schedule and coordinate infusion appointments, ensuring optimal use of treatment suites and alignment with nursing staff availability. Answer phone calls and respond to patient inquiries, providing general information under the direction of the Patient Navigator and NP-Branch Manager. Maintain accurate and confidential patient records using electronic medical record (EMR) systems. Prepare treatment areas by ensuring necessary paperwork, supplies, and schedules are ready for nursing staff. Assist with insurance verification and pre-authorization processes for infusion therapies as needed. Monitor and order office and clinical supplies to maintain a well-stocked and organized environment. Uphold infection control and safety protocols in the reception and patient waiting areas. Provide administrative support to the clinical team, including faxing, scanning, and filing documentation. Assist with customer service tasks, such as appointment reminders and resolving scheduling conflicts. Participate in ongoing training to stay updated on policies, procedures, and software systems. Other duties as assigned by the Intake Manager and NP-Branch Manager

KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS

Exceptional customer service and interpersonal skills with a focus on patient comfort and satisfaction. Proficiency in managing multiple tasks in a fast-paced healthcare setting. Strong organizational skills and attention to detail tor accurate scheduling and documentation. Basic knowledge of medical terminology, insurance processes, and infusion therapy workflows (preferred). Competence in using EMR systems and basic computer applications (e.g., scheduling software, Microsoft Office). Ability to maintain professionalism and composure under pressure. Collaborative mindset to work effectively with nursing staff, providers, and patients. Adaptability to handle shifting priorities and patient needs. Maintain strict confidentiality of patient information in compliance with HIPAA and policies; breaches may result in immediate termination. Comfort working in a dynamic clinical environment with diverse patient populations.

Communication Skills

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Computer Skills

Become and remain proficient is all programs necessary for execution.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position requires constant sitting with occasional walking, standing, kneeling or stooping. This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms. This position requires constant talking and hearing. Specific vision abilities required by this job include close vision and the ability to adjust focus.
This position must occasionally lift and/or move up to 20 pounds Required to move/lift physical hardware.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425.







While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER

Will participate in legal and ethical compliance training each year. Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures. Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. Will not participate in any conduct considered to be unethical or illegal.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins.

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.


The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.


Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others).



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.