Job Description

Amazon Manager


We are seeking an experienced Amazon Manager to manage the day-to-day operations of our Amazon account, overseeing hundreds of ASINs and driving continued revenue growth. This is a hands-on, highly tactical role requiring strong attention to detail, adaptability to Amazon marketplace changes, and close collaboration with cross-functional teams including marketing, operations, supply chain, and customer service. The ideal candidate will be accountable for listings, pricing, inventory, promotions, account health, and overall Amazon performance, ensuring our products remain competitive, compliant, and highly visible. If you're organized, proactive, and passionate about optimizing processes, we'd love to have you on our team.


Shift/Hours:


M-F; 7:00 am - 3:30 pm PST


Location:


On-site


Key Responsibilities:


Amazon Account Management


Own daily Amazon account operations including sales performance, inventory, pricing, and promotions
Partner with the Head of Marketing to develop and execute a strategic growth roadmap
Analyze sales data, marketplace trends, and performance metrics to guide decision-making
Prepare and deliver monthly reporting on account health, growth, and forecasting


Listings, Advertising & Growth


Manage and optimize product listings and Brand Registry assets in collaboration with marketing
Develop pricing strategies for B2B and industry-specific segments
Collaborate with an external advertising agency to drive growth while maintaining strong ROI through Amazon Ads
Identify new product opportunities aligned with market demand and internal manufacturing capabilities


Account Health, Compliance & Risk


Own Amazon Account Health metrics (ODR, VTR, LSR, IP complaints, policy warnings)
Monitor Amazon policy changes and lead appeals and reinstatements as needed
Maintain SOPs for incident response including listing suppressions, hijacks, and review abuse


Catalog & Inventory Management


Maintain catalog integrity including variations, attributes, keywords, and ASIN governance
Forecast demand using historical sales, seasonality, promotions, and advertising impact
Partner with operations to manage FBA vs. FBM inventory allocation
Monitor storage limits, aged inventory, IPI score risks, and pursue Amazon reimbursements


Customer Experience & Process Improvement


Relaunch and manage the customer reviews program in full compliance with Amazon policies
Analyze customer reviews, returns, and Q&A to drive product and listing improvements
Act as the internal owner of Amazon performance and continuously improve processes through SOPs, dashboards, and automation


What you'll need to be successful:


Minimum 3 years experiencing managing Amazon account with hundreds of ASINs.
Track record driving sustained growth.
Experience sourcing a high volume of customer reviews, owning the reviews program, and championing the customer-experience/voice-of-customer.
Experience working successfully with marketing, product, operations and other departments to scale sales and order fulfillment in parallel.
Familiarity with Amazon B2B program, Amazon Ads, and FBA required.
Experience with NetSuite ERP preferred but not required.


Who We Are


Creative Safety Supply is at the forefront of the visual safety industry. For over 18 years we have provided our clients with innovative, visually centered solutions to real-world challenges and hazardous situations worldwide. Joining our team means becoming part of a fast-growing company that values collaboration, problem-solving, top tier service, and continuous improvement.


Physical Requirements and Working Conditions


Capable of sitting or standing in a stationary position for long periods; occasionally move around the office and reach into cabinets, drawers, etc. Ability to lift 10-15 lbs. for short periods of time. Standard office environment with LED lighting, regular interruptions, and standard noise level.


Disclosures


Creative Safety Supply LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.


This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Creative Safety Supply makes hiring decisions based solely on qualifications, merit, and business needs at the time.


This Company participates in the E-Verify program through USCIS.