Airport Operations Specialist Terminal/landside Iii

Salt Lake City, UT, United States

Job Description



Position Title: Airport Operations Specialist \xe2\x80\x93 Terminal/Landside III
: Under the direction of the Airport Operations Manager \xe2\x80\x93 Terminal/Landside, and the Airport Operations Supervisor \xe2\x80\x93 Terminal/Landside, the incumbent ensures the day-to-day safe, secure, efficient, and convenient, operations of the terminals and public service functions at the Salt Lake City International Airport. Provides a full scope of terminal-related services including safety, functional, and security inspections; tenant relations and lease enforcement; responding to and documenting medical, structural, security, and emergencies; makes emergency decisions affecting the lives and health of others, including in circumstances and at times when personal life or personal safety may be at risk. Incumbent responds to traveling public complaints; provides crowd control and management; provides information, assistance, and direction to the traveling public and airport visitors while conceptually preparing and proactively providing for the safe navigation of people through the dynamic airport environment and changing tenant and Airport operations.

Early application submittal is encouraged. The position will remain open until filled and may close anytime without notice.

This position includes a robust benefits package. Learn more about our benefits here:
Salt Lake City Benefits .

TYPICAL DUTIES:

  • This position performs all the duties of the Airport Operations Specialist Level I and Level II as well as the additional duties listed below.
  • Under the Direction of the Airport Operations Managers \xe2\x80\x93 Terminal/Landside and Airport Operations Supervisors \xe2\x80\x93 Terminal/Landside, acts as a shift lead for the workgroup.
  • Provides expert-level knowledge in all aspects of Specialist Level I and Specialist Level II job duties and responsibilities.
  • Acts as a dedicated trainer for the Airport Operations Terminal/Landside workgroup.
  • Assists with consistent delivery of the division training program to all new hires and transfer employees within the Terminal/Landside workgroup.
  • May assist with the administration of annual recurrent division training for all Specialist Level I and Specialist Level II team members.
  • Assign shift rotations in the absence of supervisory personnel.
  • May act in a supervisory capacity at times when additional coverage is needed during incidents, emergencies, or irregular operations.
  • Provides support to Incident Command staff and may be designated to specific roles in Incident Command Structure situations.
  • Delegating tasks and responsibilities to Specialist Level I or Specialist Level II as needed during a response to incidents, emergencies, or irregular operations.
  • Other duties as assigned.


MINIMUM QUALIFICATIONS:
  • Four (4) years of college-level coursework plus three (3) years of paid experience in an enforcement or customer service-related field, interacting with people under potentially perilous or delicate circumstances. Two (2) of the three (3) years of paid experience must be in a commercial airport environment. Education and experience may be substituted on a year-for-year basis. Candidates who have practical working experience in a program regulated by ordinance and public sector policies are desired. Designation in the Terminal Operations discipline such as completion of training requirements through the American Association of Airport Executives (AAAE) programs for Certified Member (CM) designation, Airport Certified Employee (ACE) designation, or other related designation, fulfills one year experience requirement.
  • Working knowledge of federal, state, and local laws, rules, regulations, policies, and procedures related to the operations of a large hub airport. Working knowledge of terminal operations and technical aviation issues, equipment, and administration in an aviation environment. Working knowledge of aviation industry agencies, tenants, and airport functions.
  • Ability to work well with others, and to assist the public cooperatively and courteously. Extensive public relations and effective communication abilities. Ability to relate well verbally, in writing, and via telephone and two-way radio.
  • Americans with Disabilities Act (ADA) basics course completion within 6 months of hire.
  • AAAE ACE \xe2\x80\x93 Security or Operations Certification or ACI Terminal and Landside Operations Course Completion.
  • Demonstrated proficiency in planning, organizing, and conducting investigations. Ability to adapt methods, techniques, and procedures of investigation to a specific situation, maintain records, and complete accurate reports. Demonstrated ability to multi-task, prioritize competing needs and tasks, and handle stressful and dynamic situations, including emergencies, with little or no guidance. Able to respond promptly to emergency and operational needs. Ability to analyze high-stress and emergency situations quickly and objectively, determining a proper course of action to be taken and providing for an organized, calm, and professional response.
  • Demonstrated proficiency in relevant computer applications, and the ability to learn new software applications as they become available and implemented and then teach others.
  • Possession of a valid state driver\xe2\x80\x99s license or Utah driving privilege card.
  • Prior to employment, must demonstrate the ability to pass a practical evaluation to determine understanding of Airport Rules and Regulations as well as communicate effectively orally and in writing.
  • Must obtain CPR/AED certification within 90 days of hire. Must maintain certification throughout employment.
  • Within 60 days, successfully pass a background check and obtain U.S. Customs and Boarder Protection Zone 1 clearance to work in designated Federal Inspection Service (FIS) areas of the airport. Must maintain said clearance throughout employment.
  • Ability to analyze high-stress and emergency situations quickly and objectively, determining a proper course of action to be taken and providing for an organized, calm, and professional response.
  • Successful completion of a Post Offer Employment Test.
  • Competency in basic computer skills and ability to learn new software applications.


DESIRED QUALIFICATIONS:
  • Fluency in a second language.
  • Extensive Customer Service Experience.
  • Demonstrated ability to effectively lead small groups or teams.


WORKING CONDITIONS:
  • Moderate physical efforts as needed to push, pull, and lift medium weights. Occasional strenuous physical effort is required. Considerable exposure to disagreeable elements such as extreme heat or cold weather conditions and excessive noise. Performs most duties while covering an expansive terminal and landside area, requiring walking or standing throughout the duration of the shift. Required ability to maneuver safely and direct others safely through construction sites.
  • Considerable exposure to stressful situations as a result of human behavior, occupational hazards, time and/or operational constraints, emergency situations, and multiple simultaneous demands and tasks.
  • Required to work non-traditional hours and shift work and possible overtime to provide required shift coverage.


The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

POSITION TYPE
Full-Time

POSITION SALARY RANGE
$26.98 - $33.41

DEPARTMENT
Airport
Full Time/Part Time: Full time
Scheduled Hours: 40

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Job Detail

  • Job Id
    JD4275595
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Salt Lake City, UT, United States
  • Education
    Not mentioned