Job Description

Soar to New Heights as a Customer Service Agent!

Join the Frontline of Travel and Make a Difference Every Day.

Are you passionate about helping others and delivering exceptional experiences? As a

Customer Service Agent

at the airport, you'll be the friendly face travelers turn to for assistance, ensuring every journey gets off to a smooth and positive start. From check-in to boarding, you'll be the connection that turns travel stress into seamless service.

This isn't just a job--it's a chance to create lasting impressions. Whether resolving issues, guiding passengers, or coordinating with other airport teams, you'll thrive in an environment that values quick thinking, teamwork, and outstanding communication.

Why Join Us?

Be Part of an Industry That Never Stops Moving
Airports are always buzzing, and you'll be right in the middle of the action, playing a crucial role in creating memorable travel experiences.

Comprehensive Training Provided--No Experience? No Problem!
We offer hands-on training and mentorship to prepare you for success.

Grow Your Career with Endless Possibilities
Many of our leaders started in frontline positions like this! With hard work and dedication, you'll have opportunities to advance within the aviation industry.

Make Every day Unique
No two shifts are the same--each day brings new challenges, new faces, and new opportunities to shine.

At our company, we offer more than just a career; we provide an opportunity to be part of an industry that connects people and cultures worldwide. As a member of our team, you'll experience the thrill of working in a fast-paced environment where every day brings new challenges and opportunities for growth. With a focus on innovation and customer satisfaction, we're shaping the future of air travel. Enjoy the benefits, including travel perks and advancement opportunities, while collaborating with passionate professionals who share your dedication to excellence. Whether you're a seasoned aviation expert or just starting your career, we welcome you to join us on this exciting journey. Elevate your career with us and soar to new heights in the dynamic world of aviation.

The Customer Service Agent is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

A Customer Service Agent is also responsible for the meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.

Required Skills/Abilities:

Effective communication skills, both verbal and written.

Ability to work efficiently under time constraints.

Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.

Must be well groomed and adhere to the dress code policy.

Able to attend required training.

Strong computer skills and ability to use general office equipment.

Must be highly motivated with a positive attitude.

Basic computer skills.

CRJ Aviation is a drug free workplace. Pre-employment drug test required.

Ability to work in extreme weather conditions.

Must be at least 18 years of age and possess a valid driver's license.

Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.

Must be able to pass a pre-employment background check and drug screen.

Duties/Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.

Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.

Ensure compliance with FAA, TSA, airline, and airport regulations.

Enforce safety/security measures and monitor sensitive safety zones.

Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.

Complete required reports.

Meet arriving flights at baggage carousel to ensure proper handling of bags.

Monitor's baggage carousel for unclaimed baggage.

Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.

Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.

Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.

Provides consequential expenses to applicable customers when there is a delayed bag.

Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.

Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.

Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.

Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.

Operate ground service equipment.

Marshal aircraft to and from gates.

Provide proper handling of baggage requiring special care.

Service aircraft lavatories.

Responsible for aircraft security searches and commissary security searches as required.

Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.

Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.

Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.

Able to communicate using a two-way radio.

Effective communication skills, both verbal and written.

Perform aircraft interior cleaning as required.

Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.

Inventory tracking as required.

Other duties as assigned.

Education and Experience:

High School Diploma/GED required.

Previous Customer Service preferred, however not required.

Physical Requirements:

Airport Agent -

Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).

May be required to lift, push, pull, or carry up to 100 lbs.

May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).

Regular attendance is a requirement of the role.

Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.

Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear.

Some travel may be a requirement of the role.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other protected category.

All offers of employment shall be subject to successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes, or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of employment offer.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

Employee assistance program Employee discount Opportunities for advancement
Application Question(s):

Note to Applicants: To ensure your application is reviewed, please respond to the availability question when submitting your application. Incomplete applications may not be considered.
Language:

English (Required)
Ability to Commute:

Fletcher, NC 28732 (Required)
Ability to Relocate:

Fletcher, NC 28732: Relocate before starting work (Required)
Work Location: In person