Job Description

Join us on a journey of endless possibilities

At Strada , possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.



With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.



Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.



Learn more at www.stradaglobal.com



Agency Relations Manager

Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of leadership ensuring excellence in delivery across the entire Tax Filing organization. Responsible for developing managers in people development, management, and tax filing expertise.



As Tax Agency Relations Manager duties include, but are not limited to, the following:



Responsible for overall client delivery and satisfaction in payroll tax filing, payroll tax notices, and assessments.



Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy.



Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.



Monitor and audit various tasks to identify trends and process improvement opportunities.



Identify and lead process improvement efforts in tax filing processes.



Work with other Strada domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting Strada delivery.



Communicate complex issues to clients as needed.



Ensure timely, accurate responses are provided to clients and/or other Strada teams.



Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views).



Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.



Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.



Resolves/pushes open items to resolution to align with Tax Filing point of view.



Liaison with Client and Payroll Client teams to resolve items related to tax filing.



Educate clients and provide subject matter expertise for payroll tax filing.



Mentor and develop managers and colleagues, also managing performance and accountability.



Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.



Support testing and implementation efforts as needed.



Coordinate and/or provide needed training for new colleagues or processes.



Coordinate and actively support SOP development, training, communication to team and maintain updates.



Education and Experience



Bachelor's degree in Accounting, Finance or related field - CPP, EA or CPA required.



7+ years' experience in payroll tax filing and/or related field required.



5+ years of client interaction required.



3+ years payroll tax software experience required.



3-5 years people management experience required.



Master Tax experience required.



ADP Smart Compliance experience desired.



Strong communication and change-management skills required.



Advanced understanding of payroll tax/payroll tax filing/ Tax Notices and/or related subject matter required.



Advanced understanding of payroll tax filing regulatory and legislative guidelines required.



Demonstrated strong verbal & written communication skills required.

At Strada, our values guide everything we do:

Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.



Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.



Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.



Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.



Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.



Benefits

At Strada, we support your whole self--offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.



All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.



Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.



Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.



Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note:

This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.



We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.



Salary Pay Range

Minimum - Maximum:

$68,180.00 - $126,620.00

Pay Transparency Statement:

Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.