Job Description

Description:

Base Salary Range:

Reports to: Aftermarket Project Lead

Annual Bonus: N/A

Direct Reports: N/A

Remote: No

Status: Exempt

Company Website:

ABOUT SCHNEIDER

At Schneider Packaging Equipment Company, Inc. (Schneider), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life\'s products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper.

Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer\'s one source for end of line packaging solutions.

ABOUT PACTEON

Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit .

OUR CORE VALUES

We believe and live our Core Values, our iPact:

integrity

Pride

Accountability

Customer Service

Teamwork

Our Pacteon Promise is We make it right. As our customer\'s one source for end-of-line packaging solutions, everyone plays an important role to make that happen.

We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company.

SUMMARY AND PURPOSE

• Increase Aftermarket Business through management of parts sales inquiries daily including e-mail, phone, and website.
• Effectively communicate with customers to understand their needs & offer solutions to maximize the sale.
• Responsible for timely and accurate quoting of parts and corresponding service work.
• Support obsolescence management of legacy machines in field for upgrades and retrofits.
• Primary Sales Contact for all Collaborative Robot lead generation activities.
• Partner with Regional Sales Engineers with lead generation for retrofit and new machine opportunities.
• Meets Schneider\'s quality standards while maintaining working knowledge of relevant technologies and best practices.

KEY RESPONSIBILITIES

• Provide customers with price quotations for Parts and corresponding Services.
• Process returns internally and with our vendors.
• Process warranty claims and provide root cause analysis reporting on warranty issues.
• Lead Generation for Retrofit and Rebuild Opportunities.
• Lead Generation for Service Contracts.
• Pull legacy prints to support technicians on audits.
• Drive sales initiatives with marketing to push slow moving inventory and obsolete parts.
• Support Recommended Spare Parts listings for new machines and retrofits.
• Partner with the procurement team to update customers and internal service team on shipment / delivery updates.
• Build professional skills through continued sales and product training, education, and networking events.
• Assist in monitoring and improving on-time deliveries.
• Support and maintain customer and asset database in MS Dynamics CRM.
• Perform other related duties as assigned by management.

PROFESSIONAL QUALIFICATIONS

• Education:
• High school diploma or equivalent.

• Experience:
• History of excellence in organization and time management.
• 3-5 years of customer service / inside sales experience in a design-build manufacturing or equivalent.
• History of ERP use for quoting and ordering of parts.

• Skills:
• Excellent interpersonal skills.
• Ability to interpret engineering drawings preferred.
• Proficiency with MS Office applications required.

BENEFITS

• Medical/HSA
• Dental
• Vision
• Dependent Care FSA
• 401k
• Company paid Life and AD&D
• Optional Life Insurance
• Flexible Work Schedule

Requirements:

PIc6d49bd91724-8722-33425365

Schneider Packaging Equipment