Job Description

Advanced Technical Service Associate

needed: Scottsdale, AZ.

We have an opening with a great client of ours and we are looking for an

Advanced Technical Service Associate

to work in

Scottsdale, AZ.

This is a

12 Month contract to hire position

and youmust be a

US Citizen

to apply. Required: US Citizenship and Residency, W2 hourly Contract Only, No 1099, No third parties, no C2C. No exceptions (Sorry)

Secret Clearance Required

Pay: $33 to $38.75/hr. D.O.E.

ADVANCED TECHNICAL SERVICE ASSOCIATE

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action Documents customer information and recurring technical issues to support product quality programs and product development Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design, reliability and maintenance problems or bugs to design engineering/software engineering May be involved in customer installation and training Provides support to customer/users where the product is highly technical or sophisticated in nature The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background Provides technical service management and technical support for customer programs Assures all repairs are in accordance with company policy and procedure and customer quality requirements

KNOWLEDGE SKILLS AND ABILITIES

Demonstrates good judgment in selecting methods and techniques for obtaining solutions Builds productive internal/external working relationships Normally receives general instructions on routine work, detailed instructions on new projects or assignments Developing professional expertise, applies company policies and procedures to resolve a variety of issues Proficient and able to perform all responsibilities associated with the position

Sec + or other IAII certification required at time of hire

Network/ IT systems management SQL server Software administration Troubleshooting in a windows environment Experience with failure and root cause analysis reporting Direct customer service and/or direct customer interaction experience is a plus Knowledge of CA Spectrum One Click software suite. Experience with Oracle CRM Microsoft Terminal Server HBSS Anti-Virus network monitoring tools Asset management software Microsoft Windows Active Directory tools a big plus Support of DoD or DHS systems is desire


If interested in learning more about this position, please email your resume to mgephart@geologics.com and I will call back with more information.

Best Regards,

Matt Gephart

Sr. Recruiter
(703) 891-6129
mgephart@geologics.com

Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education, experience, interview results and skill level

GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran


Responds to customer product inquiries via telephone or in written internet-based email or chat sessions Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action Documents customer information and recurring technical issues to support product quality programs and product development Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design, reliability and maintenance problems or bugs to design engineering/software engineering May be involved in customer installation and training Provides support to customer/users where the product is highly technical or sophisticated in nature The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background Provides technical service management and technical support for customer programs Assures all repairs are in accordance with company policy and procedure and customer quality requirements

KNOWLEDGE SKILLS AND ABILITIES

Demonstrates good judgment in selecting methods and techniques for obtaining solutions Builds productive internal/external working relationships Normally receives general instructions on routine work, detailed instructions on new projects or assignments Developing professional expertise, applies company policies and procedures to resolve a variety of issues Proficient and able to perform all responsibilities associated with the position

Sec + or other IAII certification required at time of hire

Network/ IT systems management SQL server Software administration Troubleshooting in a windows environment Experience with failure and root cause analysis reporting Direct customer service and/or direct customer interaction experience is a plus Knowledge of CA Spectrum One Click software suite. Experience with Oracle CRM Microsoft Terminal Server HBSS Anti-Virus network monitoring tools Asset management software Microsoft Windows Active Directory tools a big plus * Support of DoD or DHS systems is desire