Job Description

Summary / General Description

Assists in the efficient operation of the outpatient physician clinic. The Advanced Business Office Representative is expected to perform a variety of business office and clerical functions. These may include patient registration, insurance verification, recertification, billing, scheduling, referrals, collecting payments, prior authorizations, and coordination with appropriate disciplines. The advanced BOR will maintain electronic health records by entering accurate patient, clinical, and financial information. The advanced BOR will complete additional training to cover specialized duties or projects as assigned.

Essential Duties / Responsibilities

Ensures completeness and accuracy of financial and patient records Acts as a liaison with multiple disciplines including patient financial services, physician offices, payers, and fiscal intermediaries Establishes and maintains clinical records for outpatient physician services Establishes and maintains accurate appointment scheduling Completes additional training to perform specialized duties or projects as assigned Participates as a member of the team to achieve business goals, quality outcomes, and customer satisfaction Practices within legal, ethical, and professional boundaries
Experience Requirements

Required/Preferred

Years of Experience

Description

Required

1

One (1) year of clerical experience or one (1) year of college credits (minimum 24 hours) may be substituted for required experience

Preferred

2

Two (2) years of experience in a business office, registration, or billing in a hospital or clinic setting

Core (Position Level) Competencies

Knowledge

Proficient in medical terminology, processing medical information and insurance authorization requirements Proficient in the various additional added duties
Skills

Excellent verbal and written communication skills Multitasking, time - management, and organization skills Continuous awareness of environment with frequent interruptions and rapidly changing priorities Advanced interpersonal skills while understanding the needs for a positive customer service experience
Abilities

Multitask and prioritize tasks Communicate effectively with patients, families, clinical staff, providers, and multiple disciplines throughout the organization Work with minimal supervision Must be patient and customer service oriented, projecting professionalism, socioeconomic, and cultural sensitivity Ability to sit for extended periods of time
Work Environment

Work is generally performed in a healthcare/office environment.

Physical Demands

Frequent reaching, sitting, walking, and standing may be required. Occasional moderate to heavy lifting may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance
Work Location: In person