Job Description

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Admitting-PBX Operator-(FT)

The PBX Operator is responsible for answering the hospital phone and directing the phone calls to the appropriate person, department, or area of the hospital while maintaining friendly and professional customer service. The PBX Operator will also direct and answer questions by patients and visitors who come into the hospital. This position is often the patient's first contact with Madisonhealth and is expected to help all patients and customers in a prompt, courteous, and professional manner.

Schedule: Full Time

Monday - Friday 7:30am-4:00pm Benefit eligible

Required Skills:

Working knowledge of computer systems and the ability to learn new programs


Excellent verbal communication skills and able to express themselves with courtesy and tact in all types of situations


Must be willing and able to maintain confidentiality and use discretion in carrying out duties


Has strong organizational skills and excellent problem-solving capabilities


Must feel comfortable interacting professionally with patients as well as with hospital employees and physicians

Minimum Work Experience:

One year of PBX experience is preferred

Minimum Education:

High school diploma or equivalent



Benefits & Work-Life
We not only offer comprehensive benefits and work-life programs to secure your future and balance your daily needs but also provide you stellar service for managing these programs through our Benefits Department.

Retirement - Securing your future

Retirement - 457(b) Hospital Pension Plan - 401(a)




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Health Benefits - Safe and Secure, Our Promise

Health Insurance Dental and Vision Insurance Flexible Spending Account Life Insurance Supplemental Plans 340B Pharmacy Program Madisonhealth Services Discount


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Paid Time Off

Regular Part Time - 3.69 hrs per pay period

Work-Life Balance - Employee Assistance Program offers:

Personal counseling (in-person and virtual) Life management services (child and senior care, moving, pets, home repair, disaster support, discounts, etc.) Senior care management Child care referral services Lifestyle coaching Health and wellness resources Legal & financial services Support tools for managers Onsite and virtual trainings * Critical Incident Stress Management services when tragedy happen