Job Description

The Admissions Technology Coordinator serves as a technical-administrative liaison, providing essential support across multiple admissions systems and workflows. This role combines technical aptitude with administrative excellence to maintain and optimize CRM systems, coordinate data integrity processes, and support digital workflow implementation for departmental operations.


The ideal candidate will be detail-oriented and technically proficient, with the ability to work independently on routine system tasks while collaborating with cross-functional teams on testing, reporting, and process improvements. This position requires strong organizational skills, comfort with learning new technologies, and a commitment to maintaining accuracy and confidentiality in all system interactions. The role demands someone who can balance multiple priorities, follow detailed procedures, and effectively communicate technical information to diverse stakeholders.

About the University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

Multiple health and dental plan options, plus vision coverage. Up to

8%

retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

Educational benefits

: + UNE tuition waiver for employees, spouses, and domestic partners.
+ UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.

For more information about our outstanding benefits, please visit:

UNE

Benefits Overview

Responsibilities

CRM

Systems Support

Assist with setting up and running communication workflows in the admissions CRM. Help generate reports and queries to support outreach and admissions processes. Maintain templates and update communications with applicant information. Support tracking and organization of correspondence through CRM tools. Run decision release process and merge communications in CRM.

Data & Systems Testing

Assist in testing data between admissions and student systems to ensure accuracy. Follow test scripts and document results during system upgrades. Monitor basic data transfers between CRM and ERP systems, reporting issues as needed. Support quality checks on data imports and exports. Assist with deduplication and document assignment in CRM. Help to troubleshoot data issues.

Workflow & Process Support

Assist in setting up digital forms and simple workflows to improve processes. Create events and related automated emails. Assist with the creation of automated email communications. Assist in creation of content blocks and liquid markup for communications. Support calendar and scheduling integrations.

Project Management & Team Tools

Assist in setting up digital forms and simple workflows to improve business processes. Use project management platforms to track tasks and deadlines. Maintain shared folders, documents, and workspaces. Create help documentation and video for end users.

Administrative Systems Support

Support digital hiring workflows in applicant tracking systems (e.g., PeopleAdmin). Assist in configuring onboarding processes and digital document collection. Support purchase card tracking through monitoring tools and reports. Support security practices for handling confidential information.

Other Duties

Performs other related duties as assigned

Qualifications

Bachelor degree with at least 3-5 years of experience using technology to support office operations or a combination of education/ experience from which comparable knowledge and skills are acquired.Excellent organization, administrative, and communication skills. Strong analytical and problem-solving skills, able to think quickly and troubleshoot effectively. Experience with Computerized Information Systems (Slate and/or Banner familiarity is ideal, but not required as long as there is a demonstrated facility to learn new systems). Familiarity with higher education organization and academic policies. Able to maintain complex records system. Ability to effectively interact with students, faculty, staff, senior administrators, parents, government agencies and other outside organizations.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.