Job Description

General Summary

:

Is responsible for the management of inquiries from referrers, potential patients, and their families seeking access to care. Participates with program leadership team in the approval of admissions and coordinates the details of the entire admissions process. Maintains electronic files to facilitate program communication and to provide input to other departments. Work requires flexibility in schedule to be on-call for admissions, take referral calls on weekends as needed, and rotate weekend coverage with other Admissions Coordinators. Responsible for helping to cross-cover other Specialty Admissions programs which include but are not limited to: The Retreat, Comprehensive Outpatient Psychiatric Evaluation Service, LifeLaunch, Center for Eating Disorders, Trauma Disorders Unit, and outpatient services for The Center for OCD and Anxiety. Responsible for other tasks and responsibilities as assigned for Specialty Admissions.

Requires:

Knowledge, Skills, and Abilities Required

:

+ Work requires clinical expertise in admissions intake, assessment, and/or concierge customer service. Acquired through

2-3 years

of relevant experience.

- Experience with behavioral healthcare is strongly preferred.
+ Requires

bachelor's degree

in psychology, counseling, social work, or a related field.
+ Work requires a

current Maryland Driver's license

at time of appointment.
+ Work requires interpersonal skills sufficient to represent programs professionally. Requires ability to effectively interact with patients, family members, and referrers in addition to representing the hospital to outsiders.
+ Work requires analytic ability to assess and triage patients for admission.
+ Work requires a high level of organization and attention to detail to help ensure a smooth admissions process.

Benefits:

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer


A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.





#LI-EEDWARDS

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Experience

Preferred2 - 3 years: Customer service with exceptional people skills.
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Education

PreferredBachelors or better in Psychology or related field
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Behaviors

RequiredTeam Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity
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Motivations

RequiredWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.