Job Description

Job Overview

We are seeking a dedicated and detail-oriented Remote Admissions Coordinator to join our healthcare team during weekend shifts. This role involves managing patient admissions, verifying insurance, and supporting administrative functions within a fast-paced medical environment. The ideal candidate will have strong medical administrative support skills, proficiency with EMR systems, and excellent communication abilities to ensure a seamless patient intake process while maintaining compliance with HIPAA regulations.

We are seeking motivated, reliable Admissions Coordinators to join a growing dual-diagnosis treatment team. This role is critical to guiding individuals and families through the first step of recovery while ensuring ethical admissions, accurate insurance qualification, and strong follow-through in a high-volume environment.

Our organization is deeply rooted in mental health and clinical excellence. We take pride in our clinicians, our standards of care, and our patient-first approach. The right candidate is compassionate, detail-oriented, sales-capable, and eager to grow with a developing admissions department.

Part-Time (Weekend Admissions)

Saturday: 4:00 PM - 12:00 AM Sunday: 4:00 PM - 12:00 AM

Key Responsibilities

Patient Communication & Engagement

Respond to inbound calls, texts, chats, and emails from individuals seeking treatment. Provide clear, supportive guidance regarding programs, levels of care, and the admissions process. Maintain calm, professional, and compassionate communication with individuals and families in urgent or emotional situations. Perform consistent and timely follow-up with leads in a high-volume admissions setting.

Clinical Pre-Screening & Intake Support

Conduct initial clinical pre-screenings to help determine appropriate levels of care. Gather and accurately document patient information to support admissions decisions. Collaborate closely with clinical and admissions leadership to ensure appropriate placement and smooth intake coordination.

Insurance Verification, Qualification & Sales Performance

Verify insurance benefits (VOB) and assess in-network eligibility, coverage limits, and treatment availability. Confirm TX availability and ensure accurate financial qualification prior to admission. Communicate benefits and financial responsibility clearly and ethically. Demonstrate the ability to confidently guide and close appropriate admissions. Participate in sales scoring and performance tracking through verified tiers.

Systems, Accuracy & Compliance

Complete accurate data entry across Salesforce (preferred) and EMR platforms (Kipu preferred, Avality, VerifyTX, CTM, Outlook) Maintain organized and timely documentation to support admissions workflow. Uphold HIPAA, confidentiality, and regulatory compliance standards always.

Collaboration & Growth

Work collaboratively with internal teams to ensure seamless patient transitions into care. Contribute to building and strengthening a growing admissions department. Demonstrate reliability, accountability, and strong communication.

Qualifications

High school diploma or GED required (college coursework preferred). Previous experience in behavioral health, substance use treatment, healthcare admissions, or high-volume customer service preferred. Strong understanding of insurance verification, in-network policies, and benefit qualification strongly preferred. Salesforce experience preferred but not required (training available for the right candidate). Excellent verbal and written communication skills. Ability to work efficiently in a fast-paced, high-volume environment. Self-motivated, dependable, and growth-oriented

Why Join Us

Mission-driven dual-diagnosis treatment environment Strong clinical leadership and ethical admissions standards Opportunity to make a meaningful impact from first contact Competitive benefits and flexible work structure Room to grow with an expanding admissions team
Pay: $20.00 - $25.00 per hour

Expected hours: 16.0 per week

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location: Hybrid remote in Miramar, FL 33025