Job Description

POSITION:

ADMISSION CLERK

DEPARTMENT:

HOSPITAL ADMISSIONS

FLSA STATUS:

NON-EXEMPT

JOB

SUMMARY:

The Hospital Admissions Clerk is responsible for getting patients, verifying personal and insurance information, and ensuring accurate and efficient patient registration and admission into the hospital's system. This role serves as a key point of contact for patients, visitors, and medical staff, helping to ensure smooth administrative and clerical operations in the admissions department.

JOB

RELATIONSHIPS:

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Responsible to: Hospital Admissions Supervisor

Positions Directly Supervised: None

Regular Contact with: All hospital personnel and the public.

MISSION STATEMENT:

As an integral part of our community, Franklin Medical Center's mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

ESSENTIAL JOB FUNCTIONS:

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Greet and assist patients and visitors in a courteous and professional manner Register new patients and update existing patient records in the hospital's information system Assisting with interviewing patients or their representatives to obtain required personal, medical and insurance information Promptly notify emergency personnel or nursing staff of emergent or urgent patient cases requiring immediate attention Report patients exhibiting signs or symptoms of infectious or communicable diseases to nursing or clinical staff in accordance with hospital infection control policies Verify and enter patient demographics, insurance information, and medical details accurately Collect and process required forms, signatures, and consent documents Prepare patient identification materials such as wrist bands, identification labels, and records Explain hospital policies, admission procedures, and patient rights Collect, assemble, and ensure accuracy of patient admission documents and forward to appropriate department Collect co-payments, deductibles, and other required fees; issue receipts as needed Schedule patient admissions and coordinate with nursing, emergency, and clinical departments when applicable Maintain confidentiality and comply with HIPAA and hospital privacy standards Answer phones, respond to inquiries, and direct calls to appropriate departments and personnel. Maintain a clean and organized workstation; sanitize equipment and surfaces as required Monitor and replenish office and patient admission supplies, as needed Report any unsafe conditions, equipment malfunctions, or workplace hazards to the appropriate supervisor and department Assist with training new admission clerks as directed Attend and participate in workshops, seminars, etc., as approved Promptly report disturbances, disruptive behavior, or violent situations to the Emergency Department Supervisor, Admission Supervisor, and Security, when applicable, following hospital safety protocols Notify the Admission Supervisor of any issues, concerns, unusual occurrences, or delays affecting patient flow, safety, or service quality All other duties as assigned

QUALIFICATIONS:

Education and Training:

Highschool diploma or equivalent is preferred

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Work Experience:

Previous experience in a hospital, medical office, or customer service setting is preferred.

Knowledge, Skills, and Abilities Required:

Strong written and verbal communication skills Strong interpersonal skills Professional and compassionate patient interaction Excellent attention to detail and accuracy Data entry and record management accuracy Ability to read and write effectively Ability to multitask when completing several tasks at once Strong organizational skills Ability to work in a fast-paced environment while managing and prioritizing multiple tasks at the same time Ability to handle confidential information professionally and in accordance with HIPAA Proficient with hospital information systems, EHR software, and Microsoft Office

Physical Requirements:

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Ability to remain in a stationary position for long periods of time Occasionally move about the department and facility to access office machinery, patient care areas, other departments, etc. Frequently operate a computer and other office machinery such as scanners, printers, etc. Frequent use of hands and fingers for typing, data entry, and handling paperwork Ability to communicate information accurately so others will understand Visual acuity, with or without correct lenses, sufficient to perform essential job functions such as observing patient conditions, reading patient information, verifying identification, entering data into a computer, etc. Ability to hear and comprehend verbal communication, with or without a hearing aid, sufficient to interact effectively with patients, visitors, and staff and respond to alarms, telephones, etc. Must be able to position self to access, maintain, and move office machinery and patient files such as bending, stooping, and reaching Occasionally move boxes, equipment, etc. weighing up to 25 pounds for various needs. Ability to push wheelchairs and assist patients in a safe and controlled manner

OSHA EXPOSURE CATEGORY: A

Has exposure to blood borne pathogens

Equal Opportunity Statement:

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.


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