Job Description

Categories: Student Department: University Admissions

• 492733

• Grand Forks, North Dakota, United States

• Federal Work Study Student
• Institutional Student

Salary/Position Classification

• $12.00 Hourly, Non-Exempt (Eligible for overtime)
• 5-15 hours per week
• 100% Remote Work Availability:No
• Hybrid Work Availability:No

Purpose of Position

Call Center Representatives will answer phone calls and emails in our Admissions Call Center. This position also helps greet and check-in visitors at the Admissions office front desk.
This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Answer incoming phone calls.
• Complete outgoing calls for specific call groups
• Monitor and respond to emails.
• Complete data input.
• Miscellaneous office duties such as scanning and printing as needed
• Assist with staffing the front desk to greet and check in campus visitors
• Serve as a model of excellence in professionalism and customer service as you represent the University of North Dakota
• Limited evening call center hours available
• Call Center Reps will be trained as tour guides, including driving tours, to help with tours on a limited basis, if needed - (Essential)

Required Competencies

• Excellent interpersonal communication skills
• Basic computer knowledge
• Knowledge of UND and use of directory
• Able to work as part of a diverse team.
• Ability to sit at a desk for 1-4 hours and communicate via phone and email.

Minimum Requirements

• Requires 2nd semester Freshman status level (or above) and a 2.5+ GPA.
• Successful completion of a UND student conduct check.
• Applicants must be in good conduct standing with the University. Students may not be on

conduct probation prior to or at the time of hire and during tenure of position. Placement on
conduct probation is grounds for immediate dismissal. Applicants must sign a release for
the Office of Student Rights & Responsibilities to verify this.

• Successful completion of criminal history records check.
• Ambassadors are required to follow the UND Student Code of Conduct, the Ambassadors

Training Manual and the Ambassadors Dress Code.

• Valid driver\xe2\x80\x99s license and ability to pass the driver\xe2\x80\x99s training requirement.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

To Apply

For full consideration, applications must be received by the closing date and include the following materials:

• Resume
• Cover letter

Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.



For full consideration, all application materials must be fully submitted by 11:55PM CST on the closing date. Student job openings are posted for a minimum of 3 business days.