Job Description

Position Summary

The Administrator is responsible for overseeing the day-to-day operations of the agency, ensuring compliance with state DHS regulations, supporting office staff and caregivers, and managing key administrative functions. This role plays a central part in maintaining quality care, supporting clients and caregivers, assisting with prior authorizations, and contributing to growth and efficiency. The ideal candidate is organized, dependable, mission-focused, and experienced in home care or healthcare administration.

Key ResponsibilitiesLeadership & Team Support

Provide general oversight and support to office staff, schedulers, and caregivers. Assist with staff onboarding, training, and coordination. Promote a positive and supportive team environment aligned with the company's mission and values. Help facilitate team meetings, updates, and communication.

Compliance & Policy Management

Ensure compliance with

state DHS rules and regulations

for non-medical personal care services. Maintain agency policies, update procedures, and ensure staff follow regulatory standards. Prepare for audits, surveys, and compliance reviews. Maintain accurate documentation, client files, and authorization records.

Operations & Administrative Management

Oversee daily office operations, workflow, and administrative processes. Support scheduling teams with coverage needs, call-outs, and client service changes. Assist with

prior authorizations

, care plan updates, unit tracking, and service documentation. Monitor key performance areas such as caregiver attendance, missed visits, and service quality.

Client & Caregiver Relations

Communicate with clients, families, and caregivers to resolve concerns professionally. Conduct follow-ups, satisfaction checks, and service-related updates. Support strong client relationships and a positive experience for all involved.

Reporting & Technology

Utilize

Excel

and agency software (such as WellSky, ClearCare, AxisCare, or similar) to track data and prepare reports. Maintain accurate records, documentation logs, and compliance tracking. Assist with reporting related to authorizations, scheduling, quality assurance, and operations.

Marketing & Growth Assistance

Support basic marketing and outreach efforts, such as maintaining referral relationships and assisting with community engagement. Help ensure the agency presents a professional image in the community and with partners.

Qualifications

Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred. 2-4+ years of experience in home care, healthcare administration, or related field. Understanding of

DHS rules and program requirements

for personal care agencies. Experience with prior authorizations, service documentation, and compliance. Proficiency in Microsoft Excel and office software. Strong communication, organizational, and problem-solving skills. Ability to work well with teams and support a positive organizational culture. Passion for helping clients and supporting caregivers.
Job Type: Full-time

Pay: $63,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:

Home health: 2 years (Preferred)
Work Location: In person