Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communicate with internal and external customers. Respond to general inquires and telephone calls. Respond to requests by researching information and take detailed messages. May be authorized to make decisions on routine matters as delegated by the supervisor. Refer problems to manager for resolution.Review and answer routine correspondence.Prepare and process routine forms and documents, such as time sheets, requisitions, purchase orders, etc. following standard procedures.Maintain logs and records of area activities and calculate various data such as payroll summaries and financial information.Maintain files, record keeping activities and confidential data.Problem resolution on a smaller or less complex scale or in a liaison role. May handle or assist in a segment of a project.Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager's review. Prepare and update recurring and routine internal reports, collect and verify data.Check documents for accuracy and completeness, cross reference information.Verify information and data for compliance with regulations and procedures.Assist in overall coordination and data collection on smaller less complex budget.Monitor inventory levels of office supplies; initiate purchase orders as necessary.

QUALIFICATIONS:

Education

High school diploma or equivalent required. Some courses beyond high school preferred.

Experience

Minimum two years of administrative experience required, preferably in an office/distribution environment.

Knowledge/Skills/Abilities

Must be able to refer to documentation or manuals/guidelines to resolve issues and have a basic foundation of process to provide some general assistance. Must have good computer skills in spreadsheet design and data manipulation; graphic material presentation; mainframe downloads; report generation; some data entry and word processing skills. Must be able to resolve a variety of issues/topics of fairly non-routine nature with some independence.

Additional Dimensions

Ability to LearnCustomer Service Orientation