Job Description

ADMINISTRATIVE SUPPORT SPECIALIST CENTRAL IOWA TRAUMA RECOVERY CENTER

2580 FLEUR DR. STE. 240
DES MOINES, IA 50321

515.644.2228
POSITION SUMMARY

The Central Iowa Trauma Recovery Center (CITRC) is a non-profit trauma recovery organization located in
Des Moines. Our mission is to enhance the process of healing and recovery for survivors of trauma and loss through intensive mental health services, advocacy, and innovative supports. Our vision is to elevate the standard of care for Iowa's trauma recovery system through the utilization of culturally-responsive evidence based practices.

POSITION SUMMARY:

The Administrative Support Specialist's duties and responsibilities include providing administrative and analytical support to the Executive Director to ensure efficient front office operations and services. This position will require a strong communication, client-centered, problem-solving and analytical skills, delivered from a trauma-informed and healing centered lens. In this role, you will be required to provide front office support, assist with client intakes as needed, collect information and analyze data and processes, and contribute to CITRC's seamless integration of on-boarding new clients. Position will work with and assist the
Executive Director to track and monitor client interval assessments throughout the course of treatment.

Position will also provide administrative support the Executive Director through a variety of tasks related to organization and communication. Due to the highly sensitive nature of the work conducted at
CITRC, the Administrative Support Analyst is responsible for maintaining a high degree of confidentiality and discretion at all times. Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.
Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. The Administrative Support Analyst will deliver quality customer service and compassionate care to our clients and their families. Position reports to the Executive Director.

This position along with along with all personnel at CITRC will operate under trauma-informed and recovery- oriented model of care.

PRIMARY RESPONSIBILITIES:

Maintain front office presence - greet guests/visitors, collect mail Answer and direct phone calls Organize and schedule meetings and appointments Maintain online filing and recordkeeping system Assist in the collection, monitoring and maintenance of client interval assessments Periodically distribute correspondence memos/forms Handle sensitive information in a confidential manner
ADMINISTRATIVE SUPPORT SPECIALST CENTRAL IOWA TRAUMA RECOVERY CENTER

2580 FLEUR DR. STE. 240
DES MOINES, IA 50321

515.644.2228

Provide information by answering questions and requests Assist the Executive Director with monitoring budget expenditures and processing invoices/ receipts Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
EDUCATION AND/OR EXPERIENCE:

High School Diploma and/or GED Extensive experience in an office setting performing a variety of clerical functions Experience working with individuals with mental health and/or addiction issues desirable.
REQUIREMENTS:

Proven administrative support experience Knowledge of office management systems and procedures Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills Proficient in MS Office with a strong emphasis on Excel Experience working with survivors or individuals with mental health and/or addiction issues desirable. At least 7 years of experience in the field or in a related area High school diploma or equivalent; college degree preferred
ADMINISTRATIVE SUPPORT SPECIALIST CENTRAL IOWA TRAUMA RECOVERY CENTER

2580 FLEUR DR. STE. 240
DES MOINES, IA 50321

515.644.2228

PHYSICAL DEMANDS/WORKING CONDITIONS

1. Handles detailed, complex concepts and problems, balances multiple tasks simultaneously and make rapid decisions regarding issues.

2. Conveys a professional and positive image and attitude regarding CITRC and the nonprofit sector.
3. Demonstrates commitment to continued professional growth and development.

CENTRAL IOWA TRAUMA RECOVERY CENTER NONDISCRIMINATION POLICY

Central Iowa Trauma Recovery Center is committed to providing a workplace free from discrimination with regard to race, color, creed, religious belief, age, sex, national origin, sexual orientation, disability, or veteran status in any matters pertaining to employment with the organization. Such matters include, but are not limited to, promotions, demotions, transfers, layoffs, terminations, facilities, compensation, training, or other matters pertaining to employment.

Job Type: Part-time

Pay: $20.00 per hour

People with a criminal record are encouraged to apply

Experience:

Microsoft Excel: 2 years (Preferred)
Ability to Relocate:

Des Moines, IA 50321: Relocate before starting work (Required)
Work Location: In person