Job Description

Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope & Authenticity!
As our Administrative Support Coordinator, you will be responsible for managing and overseeing the team of administrative assistants that serve as the primary point of contact and information source for new and existing clients at SouthLight's Garner Road Outpatient Treatment Center. This position is responsible for managing staff, ensuring efficient workflow and maintaining high-quality client care standards. The Administrative Support Coordinator is also responsible for overseeing the daily operations of the office, relaying important information or policy changes and implementing incentives to enhance everyday operations.
Pay
Starting at $20.00 per hour.
Benefits
Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.
Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.
Job Responsibilities of an Administrative Support Coordinator

• Oversee and manage administrative assistants that provide check in and check out services for clients receiving SouthLight's services.
• Hire, train, and supervise administrative staff. Provide leadership, guidance and support to ensure staff performance meets expectations
• Coordinate and oversee the scheduling and coordination of administrative staffing coverage
• Ensure direct reports promote and maintain an environment that supports the organization's strategy, vision, mission, and values
• Oversee the implementation and utilization of electronic health record systems and other healthcare technologies. Train administrative staff on system use and ensure proper documentation and data management practices
• Manage and monitor reports from electronic health record while following up on incomplete or incorrect documentation
• Familiarity with payor sources, required documentation and entering of information to ensure authorization approvals

Qualifications of an Administrative Support Coordinator
Education and Experience

• Minimum of HS diploma or GED
• Minimum one year of experience in front office, customer service or related field. Behavioral health experience a plus

Knowledge, Skills and Abilities

• Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Advanced leadership and team management skills
• Highly organized and detail-oriented
• Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
• Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities.
• Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization
• Ability to use an electronic medical record system
• Comfortable with MS Office Suite and windows-based applications

About SouthLight Healthcare
Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.
Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.
We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.

Skills Required