Job Description

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 1 to perform clerical support duties in the Carroll County office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 A.M.- 4:30 P.M.
New hires will start at the base salary of $15.92 hourly, $1,273.60 biweekly, $33,113.60 annually.
Core Essential Functions

• Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
• Copy, collate, scan, upload, and distribute documents for workers.
• Input information into various computer applications.
• Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
• Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
• File administrative materials, correspondence and reports.
• Attend staff meetings and training sessions.
• Perform back-up responsibilities for all clerical staff or as assigned.

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
• Travel occasionally when it is necessary to cover absences/vacancies in other offices.

Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits .
to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
Minimum Qualification Requirements
No specific education or work experience required.
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Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly . Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa? to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

Skills Required