Job Description

Description of Work

Salary Grade: NC09 Salary Range: $37,577 - $65,760.

*This position 60029947 is anticipated vacancy.

THIS POSITION HAS BEEN APPROVED TO RECEIVE A $1,500 SIGN ON BONUS. Eligible applicants will receive a lump sum payment of $1,500 upon completion of onboarding. Before receiving this retention bonus, the hired applicant must agree to repay the bonus on a pro-rated basis should he/she not have a performance rating of at least Meets Expectations or separates employment with NCDOT within 12 months of the hire date. Applicants will also have the option to accept or decline offer.

The DMV Customer Contact Center located in Rocky Mount provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.

Knowledge, Skills and Abilities / Competencies

Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience analyzing, interpreting, and/or evaluating information or data.

• Experience completing and maintaining records and reports.

• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.

• Experience with customer service by phone and/or in person with diverse clientele.

• Experience in Microsoft applications and/or mainframe databases.

Additional Expectations: **A copy of the most recent performance review signed by supervisor is needed if selected for an interview** Applicant subject to motor vehicle records check. This position is considered \xe2\x80\x9ccovered\xe2\x80\x9d under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

NC DMV HR - Tanika Scott (919) 615-7236

Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept \xe2\x80\x9cSee Attached\xe2\x80\x9d or \xe2\x80\x9cSee Resume\xe2\x80\x9d in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

State of North Carolina