Job Description

Description of Work
The NC Department of Military & Veterans Affairs (DMVA) is tasked with 23 specific functions that involve working with federal, state, local, regional and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities.
DMVA is seeking applicants for an Administrative Specialist I (working title: Veterans Service Technician) position for our Veterans Service Center office located in Hickory, North Carolina. The function of Veterans Affairs is to assist veterans and their families in the presentation, processing, proof and establishment of claims, privileges, rights and benefits as they may be entitled to under Federal, State or Local. The Veterans Affairs Division of DMVA also cooperates with the various governmental units and veteran's organizations in seeking to service veterans.
This position provides office support for the Veterans Service Center. The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referral for assistance. The NC Department of Military & Veterans Affairs uses the Salesforce Customer Relationship Management (CRM) data retention phone system which Veterans Service Technicians use to collect and store data on Veterans claims. The work is performed on a personal computer in a Windows environment using Microsoft Office (Word, Excel and PowerPoint) software, in a Local Area Network (LAN) configuration. This position will require an individual who has well-developed interpersonal, communication, organizational, mathematical, typing and computer skills. Other duties, including outreach, may be assigned as needed. Position is located in Hickory, NC (Catawba County).
Knowledge, Skills and Abilities / Competencies

• Documented experience in office procedures, methods and equipment.
• Documented experience in a fast-paced, demanding environment in a professional manner, with minimal supervision and direction
• Documented experience handling sensitive and/or confidential information appropriately
• Documented experience using Microsoft Office products, including Word, Excel and Outlook.

Minimum Education and Experience Requirements
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
The NC Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.
Applicants are encouraged to submit an online State Application which may be obtained from the following address: or the Human Resources Division of DMVA by 11:59 pm on the closing date or the application will be deemed untimely and will not be processed.
The NC Department of Military and Veterans Affairs (DMVA) is an Equal Employment Opportunity Employer.

• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section "Jobs Applied For".
• Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

Please refrain from submitting multiple applications. However, if multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be accepted. If you are having technical issues submitting your application, please call the NEOGOV Help Line at 855-524-5627.
All required competencies, work history and credentials must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.
It is the policy of the State of North Carolina and the NC Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
For further information please contact:
Derrick J. Smith
Human Resources Business Partner
NC Department of Military and Veterans Affairs (DMVA)
Division of Human Resources
4001 Mail Service Center
Raleigh, NC 27699-4001
(984)292-3251
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

Skills Required