Job Description

Purpose of the Job
Part-time position. 19 hours or less per week.
This position assists in fulfilling customer service and clerical functions in the Human Resources & Risk Management Department.
The main portion of the position is formed by assisting with customer service and clerical functions at the Human Resources & Risk Management Department, which includes receiving and screening visitors/callers, taking messages and directing callers to appropriate personnel; filing and scanning documents and establishing, maintaining and purging files.
Essential Duties and Responsibilities
SUPERVISORY RESPONSIBILITIES
This position does not supervise other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
TIME SPENT

• Maintains records and forms; establishes and maintains office files; researches and compiles information from such files as required; purges files as required; prepares, processes, files, and maintains department records and documentation.

50%

• Act as receptionist in receiving and screening visitors/callers; taking messages and directing calls to appropriate personnel.

20%

• Performs general office duties including typing correspondence, reports, and forms; faxing, filing and scanning documents; ordering supplies; distributing mail.

20%

• Operates a variety of office machines and equipment including personal computers, scanners, printers, copiers, and ID badge machine as needed.

10%

• Performs other duties as assigned.

BUDGET RESPONSIBILITIES
This position has no responsibility over any types of budget.
PROJECT RESPONSIBILITIES
This position does not have project responsibilities.
ORAL COMMUNICATION DUTIES
This position explains County procedures or processes to other employees or the public and participates in meetings.
WRITTEN COMMUNICATION DUTIES
This position creates or edits emails, internal memos and reports.
INTERACTIONS WITH THE GENERAL PUBLIC
Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.
INTERACTIONS SPECIFICALLY WITH CUSTOMERS
Sometimes (More than 10% but less than 25% in a year)
Minimum Education/Directly Related Experience Required
MINIMUM EDUCATION REQUIRED
High School Diploma or GED.
MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED
Two (2) years clerical support experience; or equivalent combination of education, training and experience.
PROFESSIONAL CREDENTIALS REQUIRED
Must possess and maintain a valid Driver's License.
Supplemental Information
KNOWLEDGE REQUIRED
Clerical; customer and personal service.
SKILLS REQUIRED
Active listening; analytical thinking; communicating diplomatically; customer service; problem solving; multi-tasking; time management; typing and data entry.
ABILITIES REQUIRED
Fully and quickly comprehend spoken words; express one's self orally; categorize and group data; memorize and recall.
PHYSICAL DEMANDS

• Constantly sits to complete reports and operate computers.
• Regularly stands to attend to customers and perform file room duties.
• Regularly lifts items under 10 lbs., up to 25 lbs.
• Constantly requires dexterity for keyboard operation and filing of documents.
• Regularly walks to and from worksites.

WORK ENVIRONMENT
Incumbents in this position constantly spends time in office environment and may spend time in a lobby environment.
SAFETY RISK EXPOSURE
Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to telephone verbal abuse by customers or citizens.
PROTECTIVE GEAR & SAFETY MANUALS
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.
CONSEQUENCES OF ERROR
Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.

Skills Required