Job Description

Description of Work
Grade: NC02 Salary: $31,200- $47,903

*This position is a repost. Previous applicants will need to reapply to be considered.*

This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities.

This position is located in the Renewal, Titles and Plate Unit of the Vehicle Services Section. This unit and position provide service to customers in the registering and titling of their vehicles in North Carolina. This position must accurately examine, inspect property tax and renewal registration notices and other registration applications along with the corresponding payment to ensure appropriate information and fees are collected. The employee will calculate fees some with multiple vehicles and if any incorrect information or fee is submitted, the employee must create correspondence to the customer to provide instructions and calculations needed to continue and expedite the processing of their request. This employee will update STARS for the purpose of creating, updating, and/or modifying registration records if requested changes from the customer. This position is responsible for operating and performing data entry via the Remittance Processor daily.

Knowledge, Skills and Abilities / Competencies

• Experience using Microsoft Word, Excel, and Outlook
• Experience in reviewing detailed documents and records for accuracy and authenticity.
• Experience explaining processes and procedures in accordance with General Statues or office policies and procedures.
• Experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.

• Experience in using a 10-key calculator to compare and balance transactions.

Minimum Education and Experience Requirements
Some state job postings say you can qualify by an \xe2\x80\x9cequivalent combination of education and experience.\xe2\x80\x9d If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
NC DMV HR: Kheayr A. Blackman (919) 615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept \xe2\x80\x9cSee Attached\xe2\x80\x9d or \xe2\x80\x9cSee Resume\xe2\x80\x9d in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.