Job Description

Job Title: Administrative Assistant
Location: RWJUH Rahway Hospital
Department Name: Radiology-Diagnostic
Req #: 0000222724
Status: Hourly
Shift: Day
Pay Range: $19.39 - $27.39 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The primary function of the Radiology Administrative Assistant is to greet patients as they arrive to Radiology assuring they are properly registered, scheduled for the correct test and reach their testing destination in a reasonable period of time,
Excellent communication and customer service skills are imperative for this position,
The Radiology Administrative Assistant has other responsibilities such as fielding the in-bound Radiology department telephone calls and routing them to the proper party or takes a message,
This position shall also share other clerical functions such as coordinating and releasing copied exams, purging old exam files, typing memos, scanning images and documents, placing calls for Radiology department managers and radiologists and other related ancillary duties as assigned.
Qualifications:
Required:

• High school education or equivalent.

Preferred:

• Previous healthcare experience .

Scheduling requirement:

• Monday-Friday

Essential Functions:

• Greets patients as they arrive to Radiology Department.
• Keeps track of waiting patients and takes action when waiting exceeds 10 minutes,
• Communicates delays to patients with accurate time assessments.
• Pages department staff upon request.
• Answers the main department phone line of x6043 and directs calls to the appropriate party.
• Obtains signed release forms for release of patient information and images.
• Coordinates the process of copying exams to disk and releasing to patient and/or representative.
• Collects and deposits payments from attorneys requesting records.
• Types memos as requested and distributes memos.
• Covers other clerical/ancillary duties such as purging film from x-ray film basement archive.
• Escorts patients to area of testing including those patients for mobile PET exams, as needed.
• Intervenes with a wide variety of customer service issues and uses service recovery techniques appropriately.
• Uses all available resources to answer patient questions and concerns.
• Teams with coworkers to get work done while maintaining high levels of measured productivity.
• Accepts a wide variety of other duties as assigned.
• Exercises excellent customer service skills using the principles of AIDET.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey--whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer

Skills Required