Job Description

Administrative Assistant - Meineke Auto Repair (Niles, IL)
**Location:** Niles, Illinois
**Reports To:** Store Manager
Position Overview
We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Crestwood. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.
Key Responsibilities
Customer Communication
o Keep multiple customers updated on the status of their vehicle repairs.
o Handle incoming phone calls and in-person inquiries with professionalism.
o Respond to customer complaints with empathy, patience, and solutions-focused communication.
Operational Support
o Assist in managing daily shop operations as directed by the Store Manager.
o Receive, log, and organize incoming parts deliveries.
o Process returns of unused parts and maintain proper records.
o Order shop supplies and ensure adequate inventory levels for smooth operations.
Team & Store Success
o Support the shop team by coordinating administrative tasks and reducing bottlenecks.
o Step in to help with other duties as needed to ensure store goals are met.
o Maintain a professional, positive presence that represents the Meineke brand.
Qualifications
o Previous administrative, customer service, or office support experience (automotive industry experience a plus).
o Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
o Highly organized, with the ability to manage multiple tasks and priorities.
o Basic computer skills (MS Office, point-of-sale systems, or similar).
o Reliability, punctuality, and a proactive "do what needs to be done" attitude.
Compensation & Benefits
o Annual salary: $50,000 to $55,000 depending on experience.
o Competitive hourly wage based on experience.
o Opportunity for advancement within a growing automotive repair business.
o Employee discounts on auto repair services.
o Supportive team environment.

Skills Required