Job Description

Summary
FIRST REVIEW OF APPLICATIONS WILL OCCUR ON DECEMBER 2, 2025
Provides high-level secretarial and administrative support. Manages projects, planning processes and provides information and assistance as requested. Answers telephones, processes mail, provides customer assistance, and researches information. Manages records and various department accounting functions. Provides support to the department commissions, which require occasional evening coverage. Although this position may share many of the same types of duties as a Staff Assistant, the Administrative Assistant level is distinguished by the performance of administrative support work that has greater variety, complexity, sensitivity, exposure, and autonomy. This position could support any of the following operations within the department: Parks and Rights-of-Way, Recreation and the Goodyear Recreation Center, Arts and Culture, Administration, and Ballpark Operations. The ideal candidate will have three years of clerical experience providing administrative support to multiple staff as well as managing contracts and financials, one year of Microsoft Office experience and some experience in creating standard operating procedures (S.O.P.s).
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals who are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:
Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation
Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.
Essential Functions

• Balances daily transactions and deposits for the high performing Goodyear Recreation Center.
• Processes customer requests, payments, refunds, account updates, registrations and accounting processes related to recreational programs and services. Assists customers with understanding and registering for programs and services within the department.
• Performs financial and accounting duties such as updating various reports, records, updating information in city accounting software, and providing general audits to the cash handling, reconciliation, and deposit of funds.
• Performs general financial and accounting procedures for the entire Department by reconciling department staff monthly procurement card purchases, coordinating and centralizing the purchase of department supplies, initiating purchase requests within the purchasing system, and receipting goods and services within the purchasing system.
• Responds to and resolves complex inquiries from citizens and other agencies regarding registration, financials and program support functions.
• Creates, edits, and maintains Standard Operating Procedures for various administrative functions.
• Creates and analyzes reports related to program participation and identify irregularities and discrepancies on accounts including individual and organizational accounts.
• Serves on City teams as assigned by attending meetings, performing assigned tasks, and working in cooperation with other City employees for a common goal.
• Demonstrates excellent customer service through daily interactions with internal and external customers through phone, email, and in-person communication.
• Maintain a working knowledge of all general and building safety rules including knowledge of front desk operations, facility operations and basic knowledge of fitness and aquatics areas. Enforce safety rules and improve public and employee knowledge by preventing and correcting unsafe behavior.
• Assists department with records management (may serve as Records Control Officer), report preparation, special projects and activities, Council Action Reports, presentations, operational and strategic plans, and customer requests for information. Assists management staff with follow up on work assignments within the department.
• Develops, edits, or compiles various department reports such as the weekly activity report, monthly City Manager's report, monthly project status report, etc.; analyzes statistical data and generates standard reports.
• Greet and direct patrons in person and on the telephone while answering program questions efficiently and accurately
• Provides support to others within the department as necessary.

Requirements

• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, and technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience: Minimum two years of experience in a related field.
• Certifications and Other Requirements: Valid Driver's License.
• Reading: Work requires the ability to read and comprehend budget instructions, reports, strategic planning documents, correspondence, software manuals, management books, trade journals and policies.
• Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.
• Writing: Work requires the ability to write memoranda, correspondence, reports and produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Managerial: Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.
• Policy/Decision Making: Moderate - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized.
• Technical Skills: Broad Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities.
• Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

12 Month Objectives
3-Month Objectives

• Achieve proficiency in Munis, including requisition entry, purchase order creation, invoice payments, and purchase card statement reconciliation.
• Become familiar with Tyler Cashiering and have a clear understanding of how to process ballpark deposits.
• Become proficient in QuickBooks for accurate and timely invoice processing.
• Learn and apply the City's procurement and purchasing guidelines, and support the ballpark in contract management, including insurance compliance and contract routing.
• Develop a clear understanding of the Ballpark Operations and Maintenance division budgets and provide informed financial insights to leadership.
• Become familiar with Spring Training operations at Goodyear Ballpark, including ticketing details, pricing, specials, policies, and programs, in preparation for serving as the primary staff member answering the main ballpark phone line.
• Gain an understanding of the Parks and Recreation Department's structure and divisions by shadowing the other Assistants outside of peak ballpark season.
• Become proficient in the daily responsibilities and operational needs of the division you support.

12-Month Objectives

• Support daily operations and deliver exceptional customer service to both internal and external customers.
• Become a subject matter expert (SME) on Commissions and provide full administrative support, including drafting and publishing agendas, preparing meeting materials, setting up meeting spaces, entering minutes, utilizing Legistar.
• Read, understand, and adhere to all Standard Operating Procedures as well as City policies and procedures.
• Become proficient in all current software systems, including Munis, Executime, and Questica.
• Understand the department budget and how the division's activities and responsibilities contribute to the overall financial plan.

The City of Goodyear offers a highly competitive benefits package including:

• Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
• Health Insurance: Three health plans available to select from at a group rate
• Dental Insurance: Two dental plans available to select from at a group rate
• Vision Insurance: Available at a group rate
• Flexible Spending Accounts: Health Care and Dependent Care accounts available
• Short Term Disability Insurance: City-paid coverage
• Cancer Benefit: City-paid coverage
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
• Longevity pay beginning at year six
• Tuition Assistance: $5,250 per calendar year
• Employee Assistance Program
• Onsite wellness center/clinic
• Access to the Goodyear Recreation Center
• Robust employee well-being program
• Free identify theft monitoring and protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.

Skills Required