Job Description

JOB SUMMARY

Responsible for providing excellent customer service to include answering the phone and door,

screening calls, and addressing immediate general questions of the public. The person in this

position must have excellent communication skills and the ability to multi-task. A working

knowledge of Excel and Microsoft Word is required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily in a timely manner. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Must have skills and knowledge to operate office

equipment such as a computer, copier and multi-line phone system. It is vital that this person

have the ability to work collaboratively on projects, ability to work independently and possess

outstanding attention to detail, as well as excellent time management skills.

Education and/or Experience

Minimum of a GED or high school diploma; previous experience in office work, customer

service and record keeping is required.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Ability to stand, reach, lift,

bend, knell, stoop, climb, push and pull items weighing 25 pounds or less; manual dexterity;

auditory and visual skills; ability to follow written and oral instructions and procedures.

Job Duties

Serve as the first point of contact for those seeking HHI services therefore presenting

with excellent customer service skills

Oversee the front office area, including phone and door coverage and refer calls to the

correct staff, take detailed messages

Greet visitors and prospective clients and direct them to necessary staff Accept drop offs for clients, following approved protocols (RES Treatment settings) Assist as needed and required, with completing monthly reports including FUR,

entrance surveys, exit surveys and year-to-date censuses

Assist as needed and required, with obtaining and completing SNAP required

paperwork for clients, as well as weekly DHS SNAP meetings (RES Treatment

Settings)

Assist with scheduling, referral communications, health and safety inspections,

ordering of supplies, and maintain data bases and Excel spreadsheets as needed

(OP Treatment settings)

Assist, as needed, with signing clients up for insurance (OP Treatment settings) Follow all company policies and procedures Multitask, prioritize and manage time, as needed * Other duties as assigned