Job Description

JOB TITLE:

Administrative Assistant

ABOUT US

Since 2014, we have been bringing our customers an unparalleled, personalized shopping experience in the best in fine jewelry at unbeatable prices. We broadcast live shows to a nationwide audience over satellite and cable TV and social media five days a week.

ABOUT THE ROLE

This is an entry level, full-time position and is 100% onsite. This is a generalist role that is responsible for many tasks across different departments, and as a result, requires excellent teamwork, communication, organizational, and time management skills. Responsibilities include taking sales, customer service, shipping and returns, and data entry. This role is a great opportunity to learn about the operations of TVON and the jewelry industry at large and springboard into more advanced roles at TVON.

RESPONSIBILITIES

You will work alongside our team to accomplish the following tasks:

SALES & CUSTOMER SERVICE

Assist customers through the order process over the phone by ensuring accurate order details and answering questions about merchandise and company policies Address customer questions, concerns, and requests over the phone, email, and text message regarding merchandise, orders, returns, and in transit shipments
SHIPPING AND RETURNS

Process outbound customer orders including generating shipping labels and packing shipments Maintain accurate record of order fulfillment statuses and package tracking information in company database Process inbound customer returns including unboxing packages and processing paperwork
DATA ENTRY

Input and update specifications and pictures of new and existing products in company database

REQUIREMENTS

Bachelor's degree Provide own transportation to and from the office Excellent verbal and written communication skills Professional and respectful demeanor towards co-workers and customers Proficient in word processing and spreadsheets (e.g. Google Docs, Google Sheets) Ability to multi-task and meet deadlines in a fast paced environment Real-time critical thinking and problem solving skills Strong attention to detail and organizational skills Available to work weekends

SCHEDULE

This is a full-time position for 40 hours per week. Exact work hours will be discussed during the interview process. Our hours of operation are as follows:

Sunday 10:00 AM - 1:00 PM

Monday 9:30 AM - 6:00 PM

Tuesday 9:30 AM - 6:00 PM

Wednesday 9:30 AM - 8:00 PM

Thursday 9:30 AM - 8:00 PM

Friday 9:30 AM - 8:00 PM

Saturday 10:00 AM - 1:00 PM

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Education:

Bachelor's (Preferred)
Language:

English (Required)
Ability to Commute:

Baldwin Park, CA 91706 (Required)
Work Location: In person