Job Description

Cultivation Counseling is a busy outpatient counseling office with locations in Coeur d'Alene, Boise, Hayden, Post Falls, and Sandpoint Idaho. Our approach focuses on each human's ability to grow, change, develop, and adapt. For more information visit www.cultivationcounseling.com.

We are looking for a qualified candidate to join our administrative team at our Boise, ID location.

RESPONSIBILITIES/DUTIES:

Responds to inquiries for outpatient referrals Gathers demographic and insurance data Collects preliminary client information to identify the appropriate clinician Answer phone calls, emails, text messages and in-person inquiries Communicate with patients to set up and schedule optimal appointment times Gather and track intake information from patients Cash handling, taking co-pays, ePayments Organize and input data into electronic health record system Assist with Client Portal and Telehealth Visit questions Inquire and verify patients' health insurance benefits Support office with administrative and secretarial tasks Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished Understand and maintain HIPAA regulations Ensures timely, quality customer service for all inquiries.

QUALIFICATIONS/REQUIREMENTS:

Customer service skills and telephone etiquette

Strong computer, data entry and office management skills

Excellent verbal and written communication skills

Empathy and compassion to give support to patients

Attention to detail and problem-solving skills

Strong interpersonal, time management, and organizational skills

Efficient problem solver

Strong knowledge of medical language and health insurance plans

A high school diploma or GED

Previous medical office or medical receptionist experience

Must be able to pass an enhanced background check

If interested, please submit a resume.

Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Cultivation Counseling is an Equal Opportunity Employer. It is the policy of Cultivation Counseling to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.

Job Type: Full-time

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Parental leave Tuition reimbursement Vision insurance
Work Location: In person